Systems Support Analyst, Observability

Job not on LinkedIn

🔥 1 minute ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mutant

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Mutant is a technology company that harnesses Generative AI to enhance customer experience and streamline operations for businesses. Through its Intelligent Artificial Intelligence (IAM), Mutant offers personalized and autonomous solutions that improve customer journeys in real-time and manage data efficiently across multiple channels. With a strong focus on maximizing profitability and building lasting relationships, Mutant combines people, processes, and innovative technologies to transform the digital landscape and drive business success. As part of the Clash ecosystem, Mutant collaborates with other companies to accelerate digital transformation and redefine consumer experiences.

📋 Description

• Handle and manage ServiceNow tickets, diagnosing and mitigating incidents within established SLAs • Monitor the health, performance metrics, and distributed traces of Web and Mobile applications using Datadog and Dynatrace • Perform advanced troubleshooting and root cause analysis on centralized logs through Elasticsearch/Kibana • Track and validate the stability of canary deployments by monitoring error rates, metrics, and anomalous behavior after rollout • Prepare technical documentation and root cause analysis (RCA) reports in ServiceNow

🎯 Requirements

• Experience managing tickets and incidents through ServiceNow • Proficiency with observability and APM tools (Datadog and/or Dynatrace) • Hands-on experience analyzing logs and troubleshooting with Elasticsearch/Kibana • Experience monitoring canary deployments and validating errors in production environments (Web/Mobile) • Availability to work from 10:00 p.m. to 7:00 a.m.

🏖️ Benefits

• Flexible working hours • Flat organizational structure • Casual dress code • Bike and scooter parking (when working from the office) • Cross-brand career growth opportunities • Empresa Cidadã program: extended parental leave for employees • Medical and dental insurance • Life insurance • Transportation allowance • Meal and food allowances • Wellhub (formerly Gympass) • Childcare assistance • Assistance for employees with children with disabilities • Performance bonus • Birthday day off • Alelo Multibenefícios • Allya partnerships and discounts through the app • Health insurance for your pet • Freedom to be who you are • Initiatives and programs focused on workplace climate, development, and culture • Culture of collaboration, innovation, and transformation • Daily opportunities to work together and exchange knowledge