Application Support Engineer

🔥 20 hours ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Application Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MWDN

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

MWDN is a comprehensive IT services company that specializes in software development, web design, mobile development (iOS and Android), and desktop development. With over 200 in-house software engineers, MWDN provides a range of services including staff augmentation, dedicated teams, and global IT recruitment. Operating globally with delivery centers in Central and Eastern Europe, MWDN effectively bridges businesses in the USA, Europe, and Israel to top-tier tech talent while focusing on cost-effective solutions and personalized services tailored to client needs.

📋 Description

• Troubleshoot and resolve complex technical issues across distributed Cloud SaaS systems using diagnostic tools, including AI • Lead technical investigations and drive issues to resolution while maintaining high customer communication standards • Collaborate directly with external customers by responding to support tickets and escalations within SLA • Lead live troubleshooting sessions • Build, maintain, and share technical knowledge to improve support capabilities and operational excellence • Work closely with Engineering, Product, Cyber, and other cross-functional teams to identify root causes and drive product improvements • Contribute to continuous improvement of support processes, documentation, and automation

🎯 Requirements

• 5+ years of experience in Tier 2 or Tier 3 Technical Support for Cloud SaaS products • Experience working directly with enterprise customers (B2B) in a customer-facing technical support role • Hands-on experience troubleshooting REST APIs, SaaS platforms, and debugging distributed systems • Experience working with public cloud platforms (AWS, Azure, and/or GCP) • Experience writing scripts in Bash and/or Python • High level of spoken and written English • Experience using or integrating AI in daily workflows • Excellent troubleshooting, analytical, and diagnostic skills • Excellent communication skills with the ability to explain technical concepts clearly • Hands-on, process-oriented multitasker able to thrive in a fast-paced environment • Fast learner passionate about adopting new technologies, including AI • Team player with a continuous learning mindset and desire to help others grow • Working knowledge of Linux environments is a plus • Experience with Salesforce, Atlassian (Jira/Confluence), Kubernetes, Elasticsearch, Git, and related technologies is a plus • Experience with monitoring and observability platforms such as Kibana, Grafana, Prometheus, or similar tools is a plus • Experience working with and troubleshooting integrations such as third-party APIs and webhooks is a plus

🏖️ Benefits

• Security through careful client vetting to minimize risks and ensure reliability and timely payments • Career support and assistance finding suitable new projects • Legal guidance for independent contractor or sole proprietorship status, taxes, and related processes • English courses • Professional growth opportunities • Team-building events • Flexible working hours • 29 days of PTO (18 working days per year plus all national holidays) • 10 paid recovery days • Full financial and legal support for independent contractors • Free English classes with native speakers or Ukrainian teachers • Dedicated HR support