Technical Support Engineer

🔥 0 minutes ago

🇧🇦 Bosnia and Herzegovina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MWDN

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

MWDN is a comprehensive IT services company that specializes in software development, web design, mobile development (iOS and Android), and desktop development. With over 200 in-house software engineers, MWDN provides a range of services including staff augmentation, dedicated teams, and global IT recruitment. Operating globally with delivery centers in Central and Eastern Europe, MWDN effectively bridges businesses in the USA, Europe, and Israel to top-tier tech talent while focusing on cost-effective solutions and personalized services tailored to client needs.

📋 Description

• Own incoming technical issues end to end, from first report through resolution • Resolve customer issues directly or debug them using internal tools • Filter issues before R&D by determining whether they are user errors, product knowledge gaps, or genuine bugs • Coach users through product gaps to prevent recurring questions • Confirm bugs with certainty and report them to R&D with reproduction steps and context • Own technical onboarding for each new pilot from kickoff to go-live • Work with customer enterprise IT teams to configure SSO and identity provider access, including Okta and other IdPs • Ensure pilot users belong to groups authorized to access the platform • Handle Mac and Windows desktop app rollout, including installation, OS permissions, and MDM/VPN compatibility • Own CRM connection and onboarding with customer CRM administrators • Lead onboarding meetings with customer IT teams and train them on the platform • Troubleshoot onboarding blockers and escalate to the CTO when needed • Drive stakeholder follow-ups and meet committed customer onboarding deadlines

🎯 Requirements

• Native or near-native English • Comfortable leading calls with US customers, from end users to enterprise IT • Hands-on IT experience with SSO and identity providers such as Okta or Microsoft Entra ID • Experience with MDM, VPNs, and user and group management • Strong Mac and Windows troubleshooting, including desktop app installations and OS-level permissions • Experience with CRM administration or integrations, such as Salesforce or HubSpot, especially user permissions • Structured debugging approach and ability to distinguish user error from real bugs using evidence • Ability to own deadlines and follow-ups across multiple customers simultaneously • Experience in a technical support, support engineering, IT, or implementation role, ideally at a B2B SaaS company selling to enterprises • Experience with Google Workspace or Microsoft 365 administration, especially calendar app approvals (nice to have) • Familiarity with enterprise security and IT review processes (nice to have) • Basic scripting or log analysis skills for debugging (nice to have) • Startup experience (nice to have)

🏖️ Benefits

• Security through careful client vetting to minimize risks and ensure reliable, timely payments • Career support and assistance finding new opportunities if a project is not the right fit • Legal assistance with independent contractor or sole proprietorship status, taxes, and related processes • English courses and professional growth opportunities • Team-building events • People-first management with minimal bureaucracy • Friendly company culture • Flexible working hours • 29 days of PTO (18 working days per year plus all national holidays) • 10 paid recovery days • Full financial and legal support for independent contractors • Free English classes with native speakers or Ukrainian teachers • Dedicated HR support