Senior Customer Success Manager, German Speaking

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Own a small book of n8n’s largest strategic enterprise customers in the German-speaking market • Act as primary post-sales partner across onboarding, adoption, and renewal • Build account strategies and organizational footprints across IT, engineering, business, and executive stakeholders • Own retention and expansion targets, driving renewals and upsell/cross-sell with Account Executives • Lead customer kickoffs and success planning • Drive onboarding and enablement for technical and business audiences • Run health checks, executive syncs, QBRs, and renewals • Use usage and health data to identify risks and manage escalations • Quantify and communicate business value, ROI, adoption, and impact • Partner with Support, Solutions Engineering, Product, and Sales to resolve blockers • Provide structured customer feedback to Product and Engineering • Share customer learnings with the wider Customer Success team

🎯 Requirements

• Native German speaker with fluent business English • Based in Europe; Germany ideal • Willing to travel to customers • Experience owning a small, strategic book of enterprise SaaS customers • Ability to run kickoffs, onboardings, and QBRs end-to-end • Experience carrying retention and/or expansion targets • Track record of renewals and growth • Technical acumen with APIs, integrations, authentication basics, and environments • Experience with large German-speaking enterprises, such as automotive, manufacturing, or retail • Ability to translate product usage into measurable outcomes, ROI, and executive-ready business cases • Ability to build account plans and operating cadences across large organizations • Senior stakeholder management across technical and executive audiences • Ownership mindset in fast-changing environments • Familiarity with automation/AI tools or iPaaS/workflow platforms preferred • Familiarity with n8n or similar tools preferred • Startup/scale-up experience preferred • Technical or STEM degree or equivalent training is a plus • Multi-region experience preferred • For countries other than Germany, existing right to work is required

🏖️ Benefits

• Equity in n8n • Europe: 30 days of vacation, plus public holidays wherever you are • Europe: benefits according to local country norms • Europe: pension contributions according to local country norms • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe • Regular off-sites for team bonding • $100 per month to support open-source projects • Transparency about company work and performance