Technical Account Manager

🕒 June 15

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Own the technical success of a portfolio of strategic top-tier customers • Act as the dedicated technical point of contact for strategic customers • Lead the technical handoff from Sales Engineering into ongoing operations • Build relationships with technical stakeholders, architects, platform owners, and engineering leaders • Assess customer deployments for scalability, reliability, performance, and maintainability risks • Recommend platform improvements, upgrades, optimizations, and architectural changes • Guide customers on automation and workflow best practices • Oversee technical support intake, issue management, critical incidents, and high-severity cases • Coordinate responses with Support, Product, Engineering, and Customer Success • Keep customers informed through communication, resolution plans, and proactive risk management • Analyze support activity, recurring issues, usage patterns, and operational risks • Triage bugs and feature requests and track them through completion • Share structured customer insights with Product and Engineering • Identify technical product gaps and contribute lightweight fixes, workflow improvements, or pull requests where appropriate

🎯 Requirements

• Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role • Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations • Experience diagnosing production performance, reliability, and scalability challenges • Ability to translate complex technical topics into actionable recommendations • Experience building trust with senior technical stakeholders • Experience collaborating with Support, Product, Engineering, and Customer Success • Strong DevOps and infrastructure experience • Hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and scalable production systems • At least 6 months of experience with n8n or similar workflow automation/iPaaS platforms is nice-to-have • Familiarity with AI/LLM integrations, agentic workflows, or AI-enabled business-process automation is nice-to-have • Experience supporting self-hosted and SaaS enterprise customers is nice-to-have • Open-source, developer-first, or technical platform experience is nice-to-have • Existing right to work is required for countries other than Germany • English is the company language

🏖️ Benefits

• Competitive compensation • Equity ownership in n8n • Europe: 30 days of vacation plus public holidays wherever you are • Europe: benefits according to local country norms • Europe: pension contributions according to local country norms • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work across Europe • Regular off-sites for team bonding • $100 per month to support open-source projects • Unlimited AI budget • Germany visa sponsorship for eligible roles