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Customer Engineer

🕒 September 15

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

Where this job comes from

Posted on NCR Atleos's careers page, not through a job board

First seen by Remote Rocketship September 15

Still open on NCR Atleos's site. Checked 10 hours ago.

Logo of NCR Atleos

NCR Atleos

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Install, maintain, repair, and upgrade customer equipment and related hardware, software, and network components. • Perform diagnostics, troubleshooting, and corrective maintenance to restore service and minimize downtime. • Provide technical support across customer environments and third-party technologies. • Maintain day-to-day customer relationships, communicate service updates, and escalate issues as required. • Diagnose problems using service requests, system observations, and customer feedback to identify root causes and implement solutions. • Own customer issues through resolution in accordance with service level agreements (SLAs). • Complete maintenance, service, and activity reports.

🎯 Requirements

• Offers of employment are conditional upon passage of screening criteria applicable to the job. • Compliance with operational and safety procedures is required.

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