Customer Engineer

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Install, repair, maintain, and upgrade ATMs and related self-service devices to meet customer and business requirements. • Diagnose and troubleshoot hardware and system issues using established procedures and customer-provided information. • Manage customer incidents from initial assignment through resolution, ensuring compliance with defined SLAs. • Maintain accurate electronic service records, call notes, equipment activity reports, and inventory transactions through approved mobile applications. • Build and maintain positive customer relationships by providing timely updates, resolving concerns, and escalating issues when necessary. • Perform multi-vendor maintenance, equipment modifications, certifications, and business-required technical training. • Travel extensively within South Africa to support service calls, installations, preventive maintenance, and emergency repairs. • Participate in on-call rotations, weekend shifts, public holiday support, and standby schedules as required by business needs.

🎯 Requirements

• High School Diploma, Technical Certificate, or equivalent qualification in Electronics, Information Technology, Engineering, or a related technical field. • Minimum of 2 years of experience in field service, technical support, hardware maintenance, or equipment repair. • Experience troubleshooting and repairing electromechanical, computer, or self-service technology equipment. • Valid driver's license with the ability and willingness to travel extensively within South Africa. • Ability to work independently, manage multiple service calls, and meet customer service level agreements. • Basic knowledge of computer hardware, networking, diagnostic tools, and mobile service applications. • Willingness to participate in standby rosters, shift work, weekend, and public holiday coverage.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development