Customer Engineer

🕒 July 23

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Installs, repairs and maintains hardware of ATM’s and related devices. • Produces and maintains equipment performance/activity reports and installs modifications. • Provides multi-vendor maintenance. • Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. • Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site. • Responsible for ownership of customer issues until resolution according to SLA agreements. • Daily process the movement of stock and nature of the callout details on the mobile app. • Communicate status updates with your electronic call notes throughout the day. • Deal with customers and third-party service providers telephonically and in-person. • Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs. • Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.

🎯 Requirements

• Installs, repairs and maintains hardware of ATM’s and related devices. • Produces and maintains equipment performance/activity reports and installs modifications. • Provides multi-vendor maintenance. • Maintains day-to-day customer relationships; updates customers on equipment modifications; escalates issues. • Diagnose problems – based on the information provided in assigned call as well as working with the customer to determine all issues at the site. • Responsible for ownership of customer issues until resolution according to SLA agreements. • Daily process the movement of stock and nature of the callout details on the mobile app. • Communicate status updates with your electronic call notes throughout the day. • Deal with customers and third-party service providers telephonically and in-person. • Travel within South Africa to perform ATM’s and related devices servicing, installations and repairs. • Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required. • Applies working knowledge of assigned product line(s) • Applies policies, procedures and basic diagnostic techniques • Develops sales and lead generation skills • Trouble shoots more advanced modules • Conflict resolution and Escalation procedures • Complete NCR specific Certification based on business/district needs and assigned areas • Complete business/district specific training (i.e. T&T training) as prescribed by manager.

🏖️ Benefits

• EEO Statement NCR Atleos is an equal-opportunity employer. • Job offers conditional upon passage of screening criteria.