Customer Engineer

🔥 9 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Install, repair, and maintain ATM hardware and related devices • Produce and maintain equipment performance/activity reports and install modifications • Provide multi-vendor maintenance • Maintain day-to-day customer relationships, update customers on equipment modifications, and escalate issues • Diagnose problems using assigned-call information and customer discussions to determine all site issues • Own customer issues through resolution according to SLA agreements • Process stock movement and callout details daily in the mobile app • Communicate status updates through electronic call notes throughout the day • Deal with customers and third-party service providers by telephone and in person • Travel within South Africa to service, install, and repair ATMs and related devices • Participate in the standby roster on weekends, public holidays, or weekend shifts when required • Apply working knowledge of assigned product lines, policies, procedures, and basic diagnostic techniques • Develop sales and lead-generation skills • Troubleshoot advanced modules and follow conflict-resolution and escalation procedures

🎯 Requirements

• Grade 12 or NQF 4 Equivalent • National Diploma in Electrical Engineering • Prior technical experience in the ATM/related field is essential: 3–5 years • Computer literate • Proficient in English • Valid South African Driving License (Code B/8) • CompTIA A+ Certification is advantageous • Communication skills • Self-driven and disciplined • Customer focused and team player • Complete NCR-specific certification based on business/district needs and assigned areas • Complete business/district-specific training as prescribed by manager

🏖️ Benefits

• Equal-opportunity employment policy • Employment conditional upon passage of applicable screening criteria