Customer Success Engineer

🔥 1 minute ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 25%

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Neara

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏭 Manufacturing

💰 Series B on 2022-05

Consulting • Logistics • Manufacturing

Neara is a predictive modeling software company focused on enhancing network governance for utilities through proactive risk management and digital asset management. By simulating real-world scenarios like severe weather, Neara enables utilities to identify vulnerabilities, prioritize maintenance, and optimize network design more efficiently. Their solutions include asset health assessments, vegetation management, and tools for renewable energy integration, ultimately helping utilities ensure reliability and resilience in their operations.

📋 Description

• Design efficient, automation-first delivery workflows for large datasets. • Unite and reconcile GIS, LiDAR and non-spatial data sources to improve client reporting accuracy and reliability. • Build reports and dashboards for data analysis and tracking, tailoring the Neara Platform to client requirements. • Configure client projects and integrate the Neara platform with Japanese utility clients’ systems. • Detect inaccuracies in digital models and implement efficient remediation solutions. • Partner with engineering and product teams to identify and prioritise platform improvements, including localisation for Japanese standards and workflows. • Analyse client requests and issues on delivery and pre-sales projects and identify opportunities to add value. • Assist with documentation for commercial team members, including technical explainers for Japanese utility research groups. • Mentor and train new team members as the Japan team grows. • Work with customers in Japanese and the wider Neara team in English. • Collaborate with APAC delivery, product, sales and engineering teams, as well as colleagues in Europe and the US. • Report to the VP of Customer Success, APAC.

🎯 Requirements

• A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field. • Business-level or native Japanese, including technical writing and customer-facing communication. • Professional working proficiency in English for communication with global teams. • Experience in GIS/CAD geoprocessing and/or LiDAR. • Experience with FME and databases including logical, lookup and reference functions is highly regarded. • Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI, is highly regarded. • Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting. • Experience working with cloud-based software. • Three years of experience in GIS, engineering, implementation or technical delivery roles. • Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners is highly preferred. • Experience in system implementations, integrations and technical project delivery is highly regarded. • Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD. • Strong interest in spatial reasoning and working with 2D and 3D data. • Careful, quality-focused approach and commitment to completing complex technical work. • Collaborative communication across cultures and time zones. • Adherence to Neara’s information security policies and responsible handling of client and infrastructure data. • Current and unrestricted rights to work in Japan.

🏖️ Benefits

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands. • Meaningful work contributing directly to society by making Japan’s power infrastructure safer and more resilient. • Stability and backing of a well-funded international company. • Access to global expertise and training. • Regular travel to customers and Neara offices in Sydney, London and the US. • Supportive, collaborative colleagues who value your ideas and expertise. • Remote working in Japan. • Travel expectations to customers and the team based in Tokyo.