Intermediate Software Support Engineer

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Nebula

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

📱 Media

📚 Education

👥 B2C

Media • Education • B2C

Nebula is a platform offering smart and thoughtful videos, podcasts, and classes from creators. It is creator-built and creator-owned, providing a space for experimentation with exclusive originals and bonus content. Nebula is ad-free, allowing users to watch offline in mobile apps for a subscription of $6 per month. It features Nebula Originals, which include documentaries, collaborative series, and animated specials. The platform supports creators and offers classes to help users develop skills and discover new interests. Content can be accessed on various devices, including TV, through specific applications and allows offline playback.

📋 Description

• Troubleshoot technical issues related to software applications. • Respond to customer inquiries regarding software applications, providing problem resolution and technical support. • Collaborate with other software engineers to analyze, identify , and resolve technical issues. • Monitor and maintain the performance of software applications. • Test software applications and document results. • Develop and deliver user training for software applications. • Analyze and document software requirements. • Develop technical documentation for software applications. • Develop and maintain software quality assurance processes. • Develop and implement software application enhancements. • Working on a possible Rotational weekly 24hour shift/Standby roster • Answer and manage all incoming Head Office calls in a professional and courteous manner, ensuring that calls are accurately screened, transferred, and routed to the appropriate departments or individuals while maintaining excellent customer service standards.

🎯 Requirements

• You are driven and passionate about excellent client services • You have a tertiary qualification in IT • You have been exposed to and know service desk tools, i.e. ServiceNow, BMC Remedy, Jira, Marval, etc. • You possess knowledge of IT service management/service control processes and methodologies • You have experience in document writing (Standards, Operating procedures, Work Instructions etc.) • You have experience in managing relationships with internal business customers • 3+ years’ Service Desk experience or working in a service desk environment within a large global organization • Strong interpersonal and communication skills • Work well in a team-oriented environment • Pro-active with high levels of energy, tenacity and enthusiasm to deliver results • Exceptional focus on quality and strong attention to detail • Competent in the use of Microsoft PowerPoint, Project, Word, or Excel • Good command of written/verbal business English.

🏖️ Benefits

• Enjoy 20 Leave days a year plus a “mulligan day” each quarter after meeting all your deliverables. That’s 4 extra leave days annually ! • High spec laptops and equipment for you to comfortably work remotely. • Flexible working hours. • Access to our Well - being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too. • Grow your skills and learn something new with paid for Microsoft courses and certifications. • Give back by participating in our Culture and Social Responsibility initiatives. • Hackathons (If you find yourself in office , we ’ll provide the pizza! )