NEC Software Solutions
5001 - 10000 employees
🏢 Enterprise
🏛️ Government
Enterprise • Government • Software
NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.
Associate Client Service Manager
🕒 March 20
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NEC Software Solutions
5001 - 10000 employees
🏢 Enterprise
🏛️ Government
Enterprise • Government • Software
NEC Software Solutions is a company that provides software and digital services with a focus on government, healthcare, housing, and public safety sectors. They offer solutions such as business processing, digital mailroom, document management, and cloud hosting. Their services are designed to be user-centered and are aimed at making a difference in public service technology by bringing in a human touch to support organizations both in the UK and worldwide. NEC Software Solutions is committed to driving innovation and providing services that address changing needs to create stronger communities.
📋 Description
• Assist with transition of a major client into BAU Service Operation • Ensure all services are delivered to contractual Service Level Agreements (SLA’s) • Develop customer and third party relationships at all levels • Assist with production of monthly reports • Work across the organisation to document, monitor, measure and improve services • Assist Senior CSM on escalations for Service teams • Provide excellent communication to Customer and internal teams • Ensure acceptance of new or amended services into production • Ensure adherence to corporate policy, processes, procedures and guidelines • Deputise for the Senior CSM when required
🎯 Requirements
• 8-10 years of experience in IT Client Service Management • Excellent English Vocabulary - Speaking and writing skills • Experience of bespoke software applications • Experience of working within a structured process driven environment • ITIL V3 Foundation certification (minimum) • Experience in Microsoft Power BI • Advanced Microsoft office Skills • Exposure to SIAM • Experience of development & delivery of Service Improvement Plans • Experience of working with Mission Critical applications • Proven Client Services Management background • Knowledge of the various technologies used to deliver services • Public sector knowledge specifically around the UK Police Forces
🏖️ Benefits
• Working remotely • On-Call Support
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