Global Customer Support Engineer, German speaking

Job not on LinkedIn

🔥 10 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

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Nemetschek Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1963

🏗️ Construction

☁️ SaaS

🤝 B2B

💰 IPO on 2002-01

Construction • SaaS • B2B

Nemetschek Group is a Germany-based software company that develops and sells digital solutions for the architecture, engineering and construction (AEC) sector across the entire building lifecycle. Its products focus on CAD/BIM, planning, design, construction and building operation workflows, delivered as desktop, cloud and collaborative software aimed at professional firms and project teams.

📋 Description

• Provide technical support to customers and prospects using FRILO, DC Software, SCIA or ALLPLAN • Resolve and document complex customer and sales partner enquiries independently in Dynamics and Salesforce • Analyze data in depth when needed • Collaborate closely with Product Management and Development to address customer issues • Mentor junior and fellow Support Engineers • Create and maintain regional knowledge base articles, how-to guides and videos • Test new features to understand their functionality for customers • Share feedback with the product development team • Help customers understand the software and bring their feedback into product development

🎯 Requirements

• Sound experience in structural foundation design, groundworks, and geotechnical calculations • Bachelor’s or master’s degree, preferably in Civil Engineering; candidates without a degree will also be considered if they demonstrate exceptional industry and software knowledge and experience • Initial experience in IT support or CAD software applications • Knowledge of Building Information Modelling (BIM), including its future demands and standards • Hands-on experience in 2D or 3D CAD drafting using applications such as FRILO, DC Software, SCIA or Sofistik • Strong communication and problem-solving skills, with the ability to explain complex topics clearly • Approachable, collaborative mindset and a customer-focused, solution-oriented approach • Fluency in German and English, both written and spoken

🏖️ Benefits

• Remote work from anywhere in Germany • Hybrid work option for employees near offices in Munich, Stuttgart, or Dresden • Equal employment opportunities • Preferential consideration for applicants with severe disabilities or equivalent status in the event of equal qualification

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