Technical Onboarding Engineer

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Neo4j

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Neo4j is a leading company that provides graph database technology, enabling organizations to connect and analyze vast amounts of data through its platform. As the creators of the Neo4j Graph Database and the Cypher query language, they offer solutions like Neo4j AuraDB and Neo4j Graph Data Science to help businesses deploy graph applications efficiently, whether self-managed or fully-managed. Their tools are designed for developers and data scientists to easily build and visualize graph-based applications, improving data relationships and insights. Neo4j supports various use cases, including fraud detection, knowledge graphs, and financial services, and is widely adopted by the developer and data science communities globally. With educational resources like GraphAcademy, they also support a large and growing global community of graph technology experts.

📋 Description

• Neo4j Technical Onboarding Engineers play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. • As a Technical Onboarding Engineer, you will bridge the gap between a signed contract and a production-ready ecosystem. • You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones—including cloud provisioning, security hardening, networking, data modelling, and application integration. • Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time‑to‑value.

🎯 Requirements

• 5+ years of experience in a customer-facing technical role (e.g., Solution Architect, Solution Engineer, Onboarding Engineering, Customer Success Engineering, or Technical Consulting). • Hands-on experience with production workloads in at least one major cloud provider ecosystem (AWS, Azure, or Google Cloud). • Deep technical proficiency in core networking infrastructure, including VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints. • Hands-on experience and technical proficiency in SQL or NoSQL databases (SQL Server, MySQL, PostgreSQL, MongoDB, etc.). • Proven track record implementing Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC) design. • Bachelor's degree or equivalent practical experience.

🏖️ Benefits

• Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics.