Operations Team Lead – Input Management

🔥 4 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Neodigital Versicherung AG

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛡️ Insurance

☁️ SaaS

👥 B2C

💰 Series unknown on 2022-01

Insurance • SaaS • B2C

Neodigital Versicherung AG is a German digital-first property & casualty (non-life) insurer based in St. Ingbert that focuses on Schaden- (claims) and Unfallversicherungen (accident) and a broad range of retail insurance products. It offers household (Hausrat), building (Wohngebäude), private liability (Privathaftpflicht), motor (Kfz), bicycle, item (Gegenstand), mobile/phone, pet (dog and horse) and accident insurance. Neodigital emphasizes full digitalization of processes: policies and claims are managed online via its myNeo service portal, documents are provided digitally (no postal documents), and distribution is through direct online sales as well as brokers, pools and partners. The company also positions itself as providing Insurance-as-a-Service and highlights customer self-service, 24/7 support, and digital-first operations.

📋 Description

• Provide disciplinary leadership and motivation for a team of Operations employees • Manage and ensure compliance with Service-Level Agreements (SLAs) • Drive strategic employee development • Process incoming documents, data, and information across all intake channels • Monitor and optimize document intake processes • Collaborate with other specialist departments • Identify and implement automation potential throughout the process chain • Conduct outbound calls • Provide first-level support in policy administration

🎯 Requirements

• Successfully completed commercial training or an equivalent qualification • Several years of professional experience in your trained occupation • Initial leadership experience is an advantage • Understanding of digital processes and technologies • Strong customer and service orientation • Excellent communication skills • Enthusiasm for new technologies • Confident user of standard IT systems and communication tools • Team-oriented and solution-focused approach • Very good written and spoken German

🏖️ Benefits

• Comprehensive onboarding within an experienced and highly skilled team • An agile working environment with the freedom to actively help shape our digital insurance business • Permanent employment • Market-competitive compensation • Flexible working hours to support a healthy work-life balance • Flexible home office arrangements • Office dogs of all shapes and sizes • The opportunity to bring your own dog to the office