Client Service Manager

Job not on LinkedIn

🔥 2 minutes ago

🇻🇪 Venezuela – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Own the full client relationship from the first request through issuance and payment. • Prepare and submit client requests to the correct carrier with complete, accurate files. • Follow up with underwriters until each request reaches a decision. • Execute approved bonds the same business day. • Collect premium payments from clients. • Manage 25 to 35 open requests per week across email, text, and phone. • Reply to client emails within 2 hours and to texts within 30 minutes. • Keep Salesforce records current and close tasks as soon as the work is done. • Route all pricing, carrier, and terms questions to licensed producers.

🎯 Requirements

• Fluent, confident English on the phone with US clients. This is the first and strictest screening filter. • Comfortable speaking with clients and underwriters by phone, not only in writing. • Strong ownership mindset. You close loops without being prompted and treat a missed deadline as your problem to solve. • Proven organization under high volume with multiple open requests at once. • Disciplined Salesforce or CRM habits. • A quiet, reliable home office with strong internet. • Availability from 8:30am to 6:30pm US Central, Monday through Friday, with light Sunday email coverage. • Nice to have: insurance or construction background. Training on the product is provided. • Nice to have: Spanish, which is relevant for part of the client base.

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.