Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇯🇲 Jamaica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Serve as the main point of contact for a portfolio of client accounts • Lead client onboarding and ensure a smooth start • Run regular check-ins and business reviews with client stakeholders • Monitor account health, satisfaction, and risks, and act early • Identify upsell and expansion opportunities and partner with sales • Coordinate with internal teams to deliver on client expectations • Own relationships with U.S. clients and support their success, satisfaction, and growth

🎯 Requirements

• 3+ years of experience in account management, client success, or client services • Excellent spoken and written English • Confidence working with U.S. executives • Strong relationship-building and problem-solving skills • Experience with CRM tools such as HubSpot or Salesforce • Ability to manage multiple accounts simultaneously • Availability to work U.S. business hours • Based in Jamaica • Reliable home office setup • Stable internet connection • Experience in SaaS, agency, or outsourcing environments (nice to have) • Experience managing renewals or upsells (nice to have)

🏖️ Benefits

• Health insurance for contractors • Holiday Extra Pay • Some potential flexibility in work hours depending on the client's needs • 100% home-based position • Mental health days • Performance-based incentives in addition to the base salary • Annual review and appraisal process • Opportunities for professional growth and advancement