Customer Support Representative

🔥 0 minutes ago

🇯🇲 Jamaica – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Respond to customer inquiries via phone, live chat, and email within defined service levels • Troubleshoot account, order, billing, and product issues and resolve them on first contact whenever possible • Escalate complex cases to the right team with clear, complete notes • Document every interaction accurately in the client's CRM or helpdesk, such as Zendesk, Gorgias, or Freshdesk • Identify recurring issues and share feedback to improve help articles and processes • Meet quality, productivity, and customer satisfaction targets • Serve as the first point of contact for customers of U.S. clients in e-commerce, tech, and healthcare

🎯 Requirements

• 1+ year of experience in customer support, call center, or client-facing service roles • Excellent spoken and written English • Calm, empathetic, and solution-oriented communication style • Comfortable using helpdesk, CRM, and ticketing tools • Strong attention to detail and ability to multitask across channels • Availability to work U.S. business hours • Based in Jamaica • Reliable home office setup and stable internet connection • Experience supporting U.S. customers (Nice to Have) • Experience in e-commerce, SaaS, or healthcare support (Nice to Have)

🏖️ Benefits

• Health insurance for contractors • Holiday Extra Pay • Work hours generally align with standard U.S. business hours, with some potential flexibility depending on the client's needs • 100% home-based position • Mental health days • Performance-based incentives in addition to the base salary • Annual review and appraisal process • Opportunities for professional growth and advancement within the company