Team Lead

Job not on LinkedIn

🔥 5 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Lead, coach, and motivate a team of frontline agents or specialists • Monitor KPIs such as quality, productivity, and response times, and act on gaps • Run regular one-on-ones, feedback sessions, and performance plans • Handle escalations and complex cases directly • Communicate team performance and issues to managers and client stakeholders • Support onboarding and training for new team members

🎯 Requirements

• 2+ years of experience as a Team Lead or Supervisor • Proven ability to improve team performance through coaching • Excellent spoken and written English • Strong communication and conflict-resolution skills • Comfortable with CRM, helpdesk, and reporting tools • Availability to work U.S. business hours • Based in Colombia, with a reliable home office setup and stable internet connection • Experience in a BPO or contact center environment • Experience with QA scorecards and workforce management • Fluency in Spanish

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.