Team Lead

Job not on LinkedIn

🔥 6 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Lead, coach, and motivate a team of frontline agents or specialists • Monitor KPIs such as quality, productivity, and response times, and act on gaps • Run regular one-on-ones, feedback sessions, and performance plans • Handle escalations and complex cases directly • Communicate team performance and issues to managers and client stakeholders • Support onboarding and training for new team members • Coach and lead frontline teams supporting U.S. clients • Drive performance, quality, and engagement while handling complex cases as a player-coach

🎯 Requirements

• 2+ years of experience as a Team Lead or Supervisor • Proven ability to improve team performance through coaching • Excellent spoken and written English • Strong communication and conflict-resolution skills • Comfortable with CRM, helpdesk, and reporting tools • Availability to work U.S. business hours • Based in Mexico • Reliable home office setup and stable internet connection • Experience in a BPO or contact center environment (nice to have) • Experience with QA scorecards and workforce management (nice to have) • Fluency in Spanish (nice to have)

🏖️ Benefits

• Health insurance for contractors • Holiday Extra Pay • Potential flexibility in work hours depending on client needs • 100% home-based position • Mental health days • Performance-based incentives • Annual review and appraisal process • Opportunities for professional growth and advancement