Tier 3 Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🇨🇴 Colombia – Remote

💵 $1.6k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Map customer workflows from start to finish and identify where they break down • Design clear, repeatable processes to remove friction and improve outcomes • Write and maintain SOPs that a new team member can follow without guessing • Turn client goals into process by working directly with leadership • Build tools, templates, and documentation that the wider team can reuse • Track the results of process changes and adjust based on data • Share developed processes so the team can apply them across similar situations

🎯 Requirements

• 5+ years of strong customer service experience in customer success, operations, process design, or a related field • Experience writing SOPs, process documentation, or training materials • Comfort with Google Workspace, ClickUp, or a similar task tool, and spreadsheets • Experience working directly with client leadership and coordinating across internal operations teams to translate decision-maker goals into clear processes • Strong written and spoken English

🏖️ Benefits

• Health insurance for contractors • Holiday Extra Pay • 100% home-based position • Mental health days • Performance-based incentives • Opportunities for professional growth and advancement