CES Advisor, Swiss-German Speaker

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Respond to customer queries via phone and written channels, focusing on social media, mainly Instagram and Facebook • Identify customer needs and help customers use specific features • Encode internal databases with information about consumers’ requests • Share feature requests and effective workarounds with relevant stakeholders • Inform customers about new features, functionalities and campaigns • Follow up with customers to ensure their issues are resolved • Gather consumer feedback and complete FAQ and knowledge-base documents • Treat serious and sensitive consumer contacts according to specific guidelines • Handle Nestlé CES Standard Instructions on Consumer Complaints appropriately and promptly • Redirect consumer questions to appropriate stakeholders when unable to provide an answer

🎯 Requirements

• Native/near-native Swiss-German • Fluent spoken and written Swiss-German and French • Intermediate French • Fluent English or Portuguese • Ability to adapt tone of voice to different brands and written channels • Previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory • Customer management orientation • Familiarity with the Nestlé industry is a plus • Understanding of CRM systems is a plus • Excellent communication and problem-solving skills • Multitasking abilities • Attention to detail

🏖️ Benefits

• Development of expertise in Nestlé’s Shared Solutions Business • Immersion in a culturally diverse team • Local and international exposure • Flexible working environment • Engagement and wellbeing activities • Competitive salary and annual bonus according to your performance • Meal allowance card • Flex Benefits • Nestlé Club discounts with several partners • Free coffee at the office • Special discounts for employees • Company equipment according to professional needs • Medical support available at the office • E-learning courses and training program • Career progression and possibilities for international career