Senior Network Engineer

🔥 13 hours ago

🇧🇬 Bulgaria – Remote

⏰ Full Time

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Netrix Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💼 Consulting

📣 Marketing

Consulting • Marketing • IT Service Management

Netrix Global is an IT consultant and managed service provider dedicated to solving business challenges through technology. With a team of over 600 technical engineers, solution architects, and IT professionals, Netrix Global specializes in IT strategy, application development, cloud infrastructure, data and AI, modern work solutions, and comprehensive cybersecurity services. The company acts as an extension of their clients' teams, offering services that include IT strategy design, implementation, and ongoing management. Known for their enterprise-level consultancy capabilities combined with the agility of a local provider, Netrix Global delivers tailored IT solutions to modernize and secure business operations, enhancing productivity and innovation across various industries.

📋 Description

• Serve as a Tier 3 technical escalation resource and senior service-delivery lead for assigned managed-network clients • Resolve complex network outages, chronic performance issues, configuration defects, and service-impacting conditions • Lead advanced troubleshooting and root-cause analysis across routing, switching, firewalls, SD-WAN, wireless, VPN, circuits, network services, and monitoring platforms • Develop and validate remediation plans, corrective actions, implementation procedures, rollback plans, and post-change verification steps • Support P1/P2 incident response with technical analysis, impact assessment, stakeholder updates, and post-incident follow-through • Identify recurring incidents, monitoring gaps, technical debt, capacity constraints, single points of failure, and supportability risks • Design, implement, and optimize scalable LAN, WAN, data-center, cloud-connected, and secure remote-access solutions • Configure and maintain advanced routing and switching technologies • Manage and optimize enterprise firewall platforms, including Palo Alto Networks firewalls, Panorama, GlobalProtect, security policies, threat-prevention profiles, and high-availability configurations • Develop, test, and document failover, resiliency, and disaster-recovery strategies • Create and maintain technical documentation, standards, diagrams, runbooks, knowledge articles, and operational support procedures • Provide technical leadership and mentorship to junior engineers and operations teams • Own or co-lead recurring service reviews for assigned managed-network clients • Lead customer-facing operational and strategic discussions and communicate service performance, risks, dependencies, priorities, and decisions • Maintain account continuity across incidents, problems, changes, recurring issues, lifecycle concerns, customer priorities, and cross-functional dependencies • Prepare executive-ready status updates, risk summaries, root-cause follow-up, service-improvement plans, and roadmap inputs • Coordinate technical and customer escalations, tracking impact, ownership, communications, dependencies, next actions, and closure criteria • Partner with operations, service desk, incident leadership, engineering, account management, project management, and other service teams • Support post-incident reviews and confirm preventive-action completion or escalation • Maintain visibility into lifecycle, firmware, capacity, resiliency, monitoring coverage, circuit dependencies, configuration standards, and technical debt • Analyze operational data and ticket trends to prioritize service-improvement actions • Develop and track corrective-action and service-improvement plans through completion, validation, or escalation • Contribute to quarterly business reviews, annual planning, lifecycle roadmaps, modernization initiatives, and account strategy • Identify lifecycle, modernization, resiliency, capacity, automation, or professional-services needs and coordinate technical discovery and handoff

🎯 Requirements

• 7+ years of dedicated network engineering experience in a large-scale enterprise, service provider, or managed-services environment • Demonstrated Tier 3 troubleshooting and root-cause analysis experience during complex or high-impact network incidents • Deep hands-on experience with routing, switching, firewalls, VPNs, SD-WAN, monitoring, network access controls, and carrier or circuit dependencies • Advanced knowledge of TCP/IP, BGP, OSPF, EIGRP, MPLS, Spanning Tree, QoS, IPsec, DNS, DHCP, SNMP, and RADIUS/TACACS+ • Experience designing and supporting Cisco Catalyst and Nexus switching and Cisco ISR/ASR routing platforms, or comparable enterprise platforms • Strong hands-on experience with Palo Alto Networks firewalls and Panorama • Experience with IT service management practices, including incident, problem, change, request, escalation, SLA/KPI, backlog, and continual-improvement disciplines • Demonstrated ability to lead client-facing meetings and communicate effectively with engineers, operations teams, business stakeholders, and executives • Strong written communication, organization, documentation, prioritization, and follow-through skills • Ability to manage multiple client and technical priorities while maintaining accurate action tracking and reliable customer communications • Must work US business hours, 8 am–5 pm CT • Must work both weekends • CCNP Enterprise, CCNP Security, PCNSE, or an equivalent advanced networking or security certification preferred • Experience supporting multi-site managed-network environments and participating in recurring customer service reviews or QBRs preferred • Hands-on familiarity with ServiceNow or a comparable ITSM platform and network monitoring and reporting platforms preferred • Experience developing RCA documentation, lifecycle plans, resiliency assessments, technical roadmaps, service-improvement plans, and executive summaries preferred • Associate or bachelor’s degree in information technology, networking, engineering, or a related field, or equivalent practical experience preferred

🏖️ Benefits

• Competitive compensation package • Comprehensive group benefits to meet the needs of you and your family • Flexibility • Time off when you need it • Casual work environment • Remote/home office option • Some travel required