Post Sales Systems Engineer

🔥 1 hour ago

🇨🇳 China – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Systems Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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NETSCOUT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

💰 $1M DEBT on 2012-03

Cybersecurity • Telecommunications • Enterprise

NETSCOUT is a provider of network visibility, observability, and cybersecurity solutions for enterprises and service providers. It delivers packet-level data collection and AI-ready "Smart Data" for use cases including network and application performance management, AIOps, threat investigation, and DDoS protection. Its product portfolio includes nGeniusONE, InfiniStreamNG, Omnis Sensor and Streamer, Arbor DDoS products, and appliances for decryption and packet switching, which are used to monitor, analyze, and protect complex enterprise and carrier networks.

📋 Description

• Work with customers to troubleshoot and resolve complex network and product issues • Interface with support, development, and SQA teams to identify and resolve product issues • Research and develop technical tips and solutions using NETSCOUT's Knowledge Management database • Advise customers on network management best practices using the NETSCOUT product suite • Ensure customers have access to critical data supporting their business objectives • Provide support across server and OS environments, multi-tiered applications, voice/video, VMware, cloud, security, and big data • Work proactively and cooperatively with headquarters and customer teams

🎯 Requirements

• Bachelor’s Degree in Computer Science/Network Security or equivalent discipline • Minimum of 7 years in network management supporting external customers • 2 plus years in critical and managed customer care • Proven expertise in customer relationship and management • Network Management experience in environment preferred • Experience working remotely, but cooperatively with HQ • Demonstrated ability to identify and resolve complex network problems • Cisco Certification (CCNA minimum, CCNP preferred) • Linux Certification (RHTC minimum) • Knowledge of Windows and Unix operating system environments • Ability to write technical articles outlining problem resolution and troubleshooting steps and contribute knowledge to the knowledge base • Ability to multi-task with strong attention to detail • Ability to travel up to 25% • Project Management Certification a plus (PMP) • VMware Certification a plus • Financial industry experience preferred • Clear oral and written communication skills • Excellent customer communication and interaction skills with Enterprise customers

🏖️ Benefits

• Professional development opportunities • Individual, management, and leadership training and development programs • Reasonable accommodations for candidates with disabilities

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