IT Associate

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Energy Nexus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

⚡ Energy

🤝 Non-profit

🌍 Social Impact

Energy • Non-profit • Social Impact

New Energy Nexus is a global non-profit network that supports clean energy entrepreneurs by providing capital, programs, and networks to accelerate climate solutions. It runs accelerators, incubators, bootcamps, hackathons, and grant/loan/voucher programs, and partners with corporations, universities, and funders to connect entrepreneurs to markets. With chapters and programs across many countries, NEX reports supporting 1,700+ businesses, 11,500+ entrepreneurs, mobilizing US$5. 44B in funding and distributing US$107M in grants, investments, loans and vouchers.

📋 Description

• Serve as a primary point of contact for IT support requests across NEX, focusing on employees in the Eastern Hemisphere • Provide technical assistance and troubleshooting for hardware, software, operating systems, and collaboration tools • Manage, document, track, resolve, and close IT support requests • Communicate issue status, resolution times, and next steps to employees • Identify recurring technical issues and recommend practical solutions • Administer business applications and collaboration platforms, including Google Workspace, Slack, Asana, Zoom, and Dropbox • Manage user accounts, access permissions, software licenses, and system configurations • Conduct user access reviews and audits • Coordinate IT onboarding and offboarding, including provisioning and deactivation of system access • Maintain records of user accounts, permissions, assigned equipment, and completed IT tasks • Support procurement, configuration, deployment, maintenance, and decommissioning of employee IT equipment • Troubleshoot macOS and Windows devices • Maintain IT asset records and coordinate equipment requirements • Track IT tasks, projects, deadlines, and follow-ups using Asana or similar tools • Maintain IT documentation, standard operating procedures, troubleshooting guides, and system records • Identify operational gaps, risks, and process improvement opportunities • Escalate issues requiring management approval or additional technical expertise • Support the IT Manager and organizational leadership with IT policies, security practices, and operational improvements • Research emerging technologies and contribute recommendations

🎯 Requirements

• At least 1–2 years of relevant experience in IT support, help desk operations, IT administration, or a related technical support role • Hands-on experience troubleshooting and supporting macOS and Windows operating systems • Experience administering cloud-based productivity and collaboration tools, particularly Google Workspace, Slack, Asana, Zoom, or similar platforms • Working knowledge of SaaS administration, including user provisioning, access management, software licensing, and account maintenance • Familiarity with IT onboarding and offboarding processes, including account creation, access modifications, and account deactivation • Experience supporting end-user devices, including equipment setup, troubleshooting, maintenance, and lifecycle management • Strong organizational skills, with the ability to manage multiple requests, tasks, and deadlines simultaneously • Strong written and verbal communication skills, including the ability to explain technical issues clearly to nontechnical colleagues • Ability to work independently and collaborate effectively with colleagues across different countries and time zones • Full-time remote employee position based in the Philippines • Ability to follow Philippine working hours

🏖️ Benefits

• Equal employment opportunity employer • Rolling application process until filled

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