Network Engineer – Field Support

🔥 8 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a technology services firm that delivers end-to-end IT solutions for organizations, including modern workplace collaboration, enterprise networking and infrastructure, cloud and application modernization, AV design and integration, and managed services. The company provides cybersecurity and physical security services, AI strategy and intelligent automation, and professional field and deployment services, serving industries such as enterprise, healthcare, government, education, retail, and banking. New Era positions itself as a B2B partner that combines consulting, implementation, and ongoing managed support to modernize customers’ digital and physical technology environments.

📋 Description

• Support and manage multiple customer networks across diverse environments. • Deploy, configure, and support Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge. • Configure and maintain Cisco Meraki MX, MS, and MR environments. • Implement and support Cradlepoint routers using NetCloud Manager. • Integrate LTE/5G and satellite connectivity into enterprise network designs. • Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting. • Assist with validation, turn-ups, and issue resolution during live deployments. • Support multiple customer networks simultaneously with strong prioritization and communication. • Ensure adherence to customer-specific standards, SLAs, and security requirements. • Provide direct engineering support and remote guidance in a customer-facing environment.

🎯 Requirements

• 4-7+ years of hands-on data networking or network engineering experience in the capacity of large-scale projects or national or international deployments. • Strong hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing. • Experience with Microsoft based desktop and laptop computers, as well as mobile device experience (smart phones, tablet pc, etc.). • Strong experience with Cisco Meraki MX, MS, and MR platforms. • Experience with the Cradlepoint NetCloud ecosystem. • Solid understanding of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security fundamentals. • Experience supporting distributed environments and remote site connectivity. • Experience with wired and wireless monitoring and troubleshooting tools. • Strong troubleshooting, analytical, and problem-solving skills in high-pressure environments. • Ability to clearly communicate technical guidance to field technicians and non-technical stakeholders. • Proven ability to manage multiple priorities across customer environments. • Excellent communication and documentation abilities. • Experience with Starlink deployment and satellite connectivity is advantageous. • Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous. • Experience with multi-carrier cellular deployments and failover design is advantageous. • Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous. • Ability to work Monday–Friday, 2:00 pm–11:00 pm ET (US).

🏖️ Benefits

• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differentials pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided • Continuous training • Personal and professional development opportunities • Competitive benefits