Senior Engineer

🔥 18 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

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Logo of New Era Technology

New Era Technology

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a technology services firm that delivers end-to-end IT solutions for organizations, including modern workplace collaboration, enterprise networking and infrastructure, cloud and application modernization, AV design and integration, and managed services. The company provides cybersecurity and physical security services, AI strategy and intelligent automation, and professional field and deployment services, serving industries such as enterprise, healthcare, government, education, retail, and banking. New Era positions itself as a B2B partner that combines consulting, implementation, and ongoing managed support to modernize customers’ digital and physical technology environments.

📋 Description

• Provide remote technical support across client infrastructure, network, and IT environments. • Diagnose, troubleshoot, repair, configure, and upgrade hardware, systems, and network infrastructure. • Investigate complex technical issues, identify solutions, and implement effective resolutions. • Partner with clients to understand business requirements and recommend suitable technology solutions. • Deliver infrastructure projects, including solution design, requirements gathering, implementation planning, and deployment. • Develop and maintain technical documentation, procedures, and system designs. • Monitor system performance, review logs, and manage incidents to ensure optimal service delivery. • Collaborate with vendors and internal stakeholders to support successful client outcomes. • Act as a senior escalation point, providing technical leadership, mentoring, and guidance to junior team members. • Support solution architecture, technical pre-sales activities, and proposal development. • Drive continuous improvement through process optimization, automation, and ongoing professional development.

🎯 Requirements

• Must have 5+ years' experience in a Senior Engineer role, with a proven track record designing, implementing, and supporting enterprise infrastructure, networking, and security solutions. • Strong knowledge of Windows Server, Active Directory, Microsoft 365, virtualization, cloud technologies, and cybersecurity. • Experience with routing and switching (BGP, OSPF, VRRP), SD-WAN, and security appliances. • Demonstrated success delivering IT infrastructure projects and supporting complex server environments. • Excellent troubleshooting, documentation, communication, and stakeholder management skills. • Strong leadership capabilities with the ability to mentor junior engineers and act as a technical escalation point. • Client-focused, highly organized, and committed to continuous learning and professional development. • Industry certifications (Fortinet, Cisco, Microsoft, VMware, Sophos, Citrix, or similar). • Ability to work 6:00 AM - 3:00 PM (Manila Time).

🏖️ Benefits

• Work flexibility (Permanent WFH/Hybrid Set Up) • Non-taxable allowance • Day 1 HMO + 1 free dependent • Sunlife Group Insurance • Health and Wellness Reimbursement Benefits • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differential pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided • Bonuses and incentives for upskilling • Continuous training • Professional development opportunities

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