New Era Technology
1001 - 5000 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
Network Engineer – Field Support
🕒 October 9
Where this job comes from
Posted on New Era Technology's careers page, not through a job board
First seen by Remote Rocketship October 9
Still open on New Era Technology's site. Checked 3 hours ago.
New Era Technology
1001 - 5000 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
Consulting • Healthcare • Logistics
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
📋 Description
• Support and manage multiple customer networks across diverse environments. • Deploy, configure, and support Cisco Catalyst SD-WAN solutions, including vManage and vEdge/cEdge. • Configure and maintain Cisco Meraki MX, MS, and MR environments. • Implement and support Cradlepoint routers using NetCloud Manager. • Integrate LTE/5G and satellite connectivity into enterprise network designs. • Provide real-time remote support to field technicians during installations, cutovers, and troubleshooting. • Assist with validation, turn-ups, and issue resolution during live deployments. • Support multiple customer networks simultaneously with strong prioritization and communication. • Ensure adherence to customer-specific standards, SLAs, and security requirements. • Provide direct engineering support and remote guidance in a customer-facing environment.
🎯 Requirements
• 4-7+ years of hands-on data networking or network engineering experience in the capacity of large-scale projects or national or international deployments. • Strong hands-on experience with Cisco Catalyst SD-WAN, including vManage, policy control, and routing. • Experience with Microsoft based desktop and laptop computers, as well as mobile device experience (smart phones, tablet pc, etc.). • Strong experience with Cisco Meraki MX, MS, and MR platforms. • Experience with the Cradlepoint NetCloud ecosystem. • Solid understanding of routing protocols such as OSPF and BGP, TCP/IP, VPNs, and network security fundamentals. • Experience supporting distributed environments and remote site connectivity. • Experience with wired and wireless monitoring and troubleshooting tools. • Strong troubleshooting, analytical, and problem-solving skills in high-pressure environments. • Ability to clearly communicate technical guidance to field technicians and non-technical stakeholders. • Proven ability to manage multiple priorities across customer environments. • Excellent communication and documentation abilities. • Experience with Starlink deployment and satellite connectivity is advantageous. • Familiarity with Fortinet firewalls and SD-WAN capabilities is advantageous. • Experience with multi-carrier cellular deployments and failover design is advantageous. • Certifications such as CCNA, CCNP, Meraki CMNA/CMNO, Cradlepoint, Juniper, CompTIA, Apple, Linux or Fortinet NSE are advantageous. • Ability to work Monday–Friday, 2:00 pm–11:00 pm ET (US).
🏖️ Benefits
• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differentials pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided • Continuous training • Personal and professional development opportunities • Competitive benefits
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