Support Specialist – Managed Services

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Provide Tier 2 IT support for technical issues involving Microsoft core business applications and operating systems • Troubleshoot and resolve incoming technical issues via phone or ticket system • Research internal and external resources to identify the best solutions • Advise clients about concerns discovered while serving them • Build and foster client relationships • Record time spent on tasks, troubleshooting, research, and remediation for accurate Managed Services contract labor reporting • Maintain inventory of monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment • Apply diagnostic utilities for troubleshooting • Create and maintain current documentation of client systems and environments • Perform desktop-level fixes, including software installation and upgrades, hardware installation, file backups, and system/application configuration • Evaluate documented resolutions and analyze trends to prevent future problems • Procure computer supplies as requested by IT management • Communicate with vendors to request service, provide updates, and resolve open tickets • Follow established methods for responding to and documenting support requests

🎯 Requirements

• Degree in the field of computer science and/or equivalent work experience • Minimum of 2 years of industry experience specifically supporting Microsoft-based environments • Practical knowledge installing and configuring operating systems, networked and local printers • Required knowledge of Windows Desktop OSs, Windows Server platforms, Active Directory, and Group Policy • Strong technical knowledge of SMB networks, infrastructure, and equipment • Ability to concisely document processes, issues, and resolutions; strong writing skills • Ability to multitask, prioritize tasks, and respond with a sense of urgency • Strong problem-solving and critical-thinking abilities • Ability to work independently and effectively within a team structure • Strong organizational skills and attention to detail • Knowledge of standard help desk service call methods and procedures • Experience with time-tracking/ticketing software desired • Preferred knowledge of Exchange platforms, VLAN, VPN, HP and Meraki network configurations, routing, wireless, FortiGate firewall solutions, and SDWAN

🏖️ Benefits

• Competitive benefits • Continuous training • Personal and professional development opportunities • Access to industry-certified experts • Team-oriented, collaborative and inclusive workplace culture