Customer Service Representative, Collections Experience

Job not on LinkedIn

🔥 2 hours ago

🇲🇽 Mexico – Remote

💵 $18k - $20k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Frontier Immigration Law is a law firm specializing in immigration law. They provide a wide range of legal services to assist clients in the United States with their immigration needs. Their offerings include family petitions, military parole in place, appeals, bond waivers, removal defense, U and T visas, among others. New Frontier focuses on providing personalized legal strategies to help clients obtain necessary documentation and navigate the immigration system confidently. With over 50 years of combined experience, their team of award-winning attorneys aims to help clients live free and fearless by securing work permits, social security cards, and ensuring successful outcomes in immigration legal matters.

📋 Description

• Make outbound calls to overdue clients from the assigned account list and document every contact in Filevine the same day. • Process phone payments for inbound and outbound payment calls using approved methods, confirm receipt, and document payments in Filevine and Invoiced. • Log all payments in the daily payment tracker before end of business. • Update the overdue client list in real time, tracking contacts, payments, promises to pay, and resolved accounts. • Manage client accounts by preparing contracts, applying payments, setting up and maintaining payment plans, processing payment arrangements, and keeping account records current. • Answer general inbound calls from existing clients, triage and resolve issues where possible, route out-of-scope matters, and maintain an answer rate target of 80% or higher. • Negotiate debt recovery amounts and support timely payment collection. • Resolve client account concerns professionally and communicate clearly. • Report collection activity daily and contribute to team debt-recovery strategies. • Process refunds and offboard clients following company procedures when assigned. • Comply with company policies, procedures, and client communication standards.

🎯 Requirements

• Excellent customer service, communication, and interpersonal skills - able to handle sensitive financial conversations professionally. • Solid understanding of company fees and payment systems, including Invoiced and Filevine. • Strong attention to detail and commitment to same-day documentation - accuracy in recordkeeping is non-negotiable. • Ability to work under pressure, manage competing priorities, and meet daily deadlines. • Strong time management skills and ability to work independently or as part of a team. • Ability to manage and handle multiple tasks simultaneously without loss of accuracy. • This is contracted remote position and requires reliable high-speed internet, a reliable computer, headset, microphone, and video camera.

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