
501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
🔥 2 minutes ago
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501 - 1000 employees
💼 Consulting
🏥 Healthcare
🛡️ Insurance
Consulting • Healthcare • Insurance
NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.
• Lead, coach, and mentor a team of Software Engineers • Implement and develop customizations based on functional and technical requirements for large-scale professional services projects • Interface with end-users and key stakeholders to gather GRC/IRM systems requirements • Customize ServiceNow applications and support rollout of features and modules, including application UI, workflows, and business logic • Configure REST/SOAP integrations between ServiceNow and other applications • Guide customers in understanding technical solutions for business requirements • Interact with technical SMEs to gather environment information for service map and event work • Reflect impact assessment rules within service maps and validate them with SMEs and stakeholders • Participate in user acceptance testing of maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate production incidents related to the scope • Align with the existing ServiceNow technical lead to maintain consistent shared patterns • Maintain operational documentation and SOPs
• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities GRC/IRM • Strong Experience in GRC/IRM • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud • Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations between systems • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations • Proven experience implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements • Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and beyond • Ability to complete ServiceNow competency certifications and module accreditations • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD
• Official ServiceNow training • Opportunity to achieve multiple ServiceNow certifications • Support and guidance on projects • Equal opportunity workplace • Disability accommodation support
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