ServiceNow Lead Engineer – ITOM

🔥 5 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead, coach, and mentor a team of Software Engineers delivering customer professional services • Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards • Interface with end-users, IT teams, and key stakeholders to gather ITOM system requirements • Guide customers in understanding technical solutions for business requirements • Customize ServiceNow applications and facilitate rollout of new applications and modules • Configure Application UI, workflows, work orders, transfer orders, inventory, and technician locations • Implement Flow Designer, Business Rules, scripting, integrations, and logic • Configure REST/SOAP integrations between ServiceNow and other applications • Mentor project crew members through peer reviews and provide technical guidance • Reflect impact assessment rules within service maps and validate them with technical SMEs and stakeholders • Participate in user acceptance testing of service maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate production incidents related to the assigned scope • Align with the existing ServiceNow technical lead on map and event work • Maintain operational documentation and SOPs

🎯 Requirements

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in ITOM • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud • Experience with Web Services Integration (SOAP, REST) and bi-directional, automated integrations • Data Extraction Technologies such as JDBC, ODBC, or ETL integrations • Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Experience in strategic planning, resource allocation, production methods, and coordination of people and resources • Ability to create technical design documents and user documentation • Ability to adapt quickly in a fast-paced environment • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and complete ServiceNow competency certifications and module accreditations • Preferred certifications: ITIL Foundation, ServiceNow CSA, and CAD

🏖️ Benefits

• Official ServiceNow training • Support and guidance on projects • Opportunity to achieve multiple ServiceNow certifications • Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodation available