German-Speaking Customer Service Representative

🔥 14 hours ago

🇹🇷 Turkey – Remote

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Professionally and courteously handle customer inquiries via email • Assist with questions regarding orders, deliveries, returns, and refunds • Process and record returns in the system • Coordinate and communicate with the warehouse regarding shipping and return inquiries • Verify and maintain order and customer data • Handle various administrative back-office tasks • Resolve all customer requests promptly, accurately, and with a customer-focused approach • Work closely with the team and communicate regularly via internal tools such as Slack • Follow internal processes and quality standards

🎯 Requirements

• Excellent written and spoken German (C2 level) • Ideally, 1–2 years of customer service experience, preferably in e-commerce or the fashion industry • Experience with Shopify and Resolvia is highly desirable and a major advantage • Experience handling written customer communications via email • Proficiency with digital tools and standard office applications • Experience processing orders, returns, or administrative back-office procedures is an advantage • Must be based in Turkey • Own laptop/computer; a second monitor is preferred, along with a stable internet connection and a quiet home-office workspace • Reliable, self-motivated, and well-organized approach to work • Accurate and detail-oriented handling of administrative tasks • Friendly, professional, and solution-oriented communication • Ability to prioritize tasks and maintain an overview during periods of high workload • Flexible, eager to learn, and open to feedback • Willingness to work as part of a team while taking independent responsibility

🏖️ Benefits

• 100% remote work from Turkey • Flexible working hours coordinated with supervisors • Part-time position with the possibility of increasing hours in the future • International and supportive team • Varied responsibilities in the fashion and e-commerce sector • Open company culture with direct lines of communication