German-Speaking Customer Service Representative

🕒 July 29

🇹🇷 Turkey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Handle customer inquiries via phone and email from initial contact through final resolution • Provide high-quality customer support across multiple channels • Process customer inquiries accurately and efficiently, resolving issues whenever possible during the first contact • Communicate clearly, professionally, and empathetically • Handle complaints and escalations calmly and effectively • Assist with customer account matters, orders, payments, technical questions, and service requests • Support order inquiries and administrative tasks • Maintain accurate and up-to-date data in CRM and ticketing systems • Work closely with the team and communicate via Slack and internal tools • Support colleagues as needed • Identify recurring issues and share insights as the “Voice of the Customer” • Pursue continuous learning about products, processes, and systems • Meet or exceed individual and team targets for productivity, quality, timeliness, and customer satisfaction • Comply with company policies and data protection and confidentiality requirements

🎯 Requirements

• Reside in Turkey • Excellent spoken and written German; C2 level required • Two years of experience in customer service or a customer-facing role • Experience in a fast-paced, consumer-focused environment • Experience working with targets and consistently meeting or exceeding KPIs • Experience with CRM or contact-center systems; Avaya experience is an advantage • Experience with MS Office, Google Workspace, and Slack • Clear and confident communication by phone and email • High empathy and the ability to build customer relationships while following processes • Comfortable working with technology • Ability to implement feedback constructively • Ability to work independently and as part of a team • Understanding of excellent customer service and quality standards • Problem-solving mindset with a focus on root-cause analysis • Proactive, reliable, organized, and detail-oriented approach • Solution-oriented and resilient under pressure • Willingness to learn continuously and improve processes and customer experiences • Own laptop/computer, second monitor, headset, internet connection meeting minimum speed requirements, reliable power supply, and backup power solution • Secure and comfortable home office • Availability to work Monday through Friday, 8:30 a.m. to 4:30 p.m. German local time • 37.5 hours per week

🏖️ Benefits

• Opportunity to work from your own home office • Remote-first work model with online onboarding • Full-time position, Monday through Friday • Flexibility to support business needs • Continuous training on products, processes, and systems • Training and coaching • People-first culture, strong values, and approachable leadership