German-speaking Customer Service Representative

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Provide high-quality customer support across multiple channels, including phone and email • Assist with various customer inquiries such as account issues, orders, payments, technical questions, and service requests • Maintain accurate and up-to-date records in CRM and ticketing systems • Collaborate closely with the team, communicate actively via Slack and other internal tools, and support colleagues as needed

🎯 Requirements

• Excellent German language skills (written and spoken, C2 level required) • Comfortable with technology, including CRM/contact center tools (Avaya a plus) and MS Office / Google Workspace / Slack • 2 years of experience in customer service or a customer-facing role (ideally remote/virtual) • Strong understanding of excellent customer service and quality standards

🏖️ Benefits

• Opportunity to work from your home office • Flexible scheduling to support business requirements