Autotask & ITGlue Consultant – MSP Process Optimization

Job not on LinkedIn

🕒 May 21

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nexplay Consulting Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🤝 B2B

☁️ SaaS

B2B • SaaS • Hospitality

Nexplay Consulting Inc. is Technology Management At Nexplay Consulting Inc. , we specialize in seamless technology management tailored for the hospitality industry. From IT infrastructure to innovative solutions, we ensure your business runs smoothly, letting you focus on delivering exceptional guest experiences. Bespoke Solutions Experience the difference of white-glove IT support with Nexplay. Our bespoke solutions are meticulously tailored to meet your unique needs, delivering personalized service that exceeds expectations and elevates your operations. Leaders in Hospitality As industry leaders in hospitality technology, Nexplay combines decades of expertise with innovative technology solutions to empower hotels and restaurants. We ensure your operations run seamlessly, so you can focus on creating unforgettable guest experiences. We handle all things technology: new property openings, maintenance & support, IT infrastructure, and technology buildouts for hotels and restaurants.

📋 Description

• Perform a full assessment of our current Autotask and ITGlue configuration. • Recommend and implement improvements aligned with MSP industry standards. • Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask. • Enhance ITGlue structure, documentation standards, permissions, and integrations. • Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards). • Identify gaps in processes and help build scalable documentation and SOPs. • Provide training sessions or quick-reference guides for our internal team, if needed.

🎯 Requirements

• 3+ years hands-on expertise with Autotask PSA and ITGlue. • Proven track record configuring PSA/Documentation platforms in an MSP environment. • Strong understanding of MSP operational frameworks (ticketing workflows, dispatching, SLAs, billing, project management). • Experience building custom Autotask reports using the LiveReports Designer. • Ability to diagnose configuration issues and propose clear, actionable solutions. • Excellent communication skills and ability to collaborate with operational leadership. • Nice-to-Have Experience with Datto RMM or other RMM platforms. • Exposure to ITIL concepts and service delivery frameworks. • Prior work standardizing documentation environments for MSPs.