Help Desk Administrator

Job not on LinkedIn

🕒 September 3

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nexplay Consulting Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Nexplay Consulting Inc. is Technology Management At Nexplay Consulting Inc. , we specialize in seamless technology management tailored for the hospitality industry. From IT infrastructure to innovative solutions, we ensure your business runs smoothly, letting you focus on delivering exceptional guest experiences. Bespoke Solutions Experience the difference of white-glove IT support with Nexplay. Our bespoke solutions are meticulously tailored to meet your unique needs, delivering personalized service that exceeds expectations and elevates your operations. Leaders in Hospitality As industry leaders in hospitality technology, Nexplay combines decades of expertise with innovative technology solutions to empower hotels and restaurants. We ensure your operations run seamlessly, so you can focus on creating unforgettable guest experiences. We handle all things technology: new property openings, maintenance & support, IT infrastructure, and technology buildouts for hotels and restaurants.

📋 Description

• Monitor and maintain Windows servers, workstations, networks, and cloud environments • Ensure system uptime, reliability, security, and performance • Manage Active Directory, Group Policy, Microsoft 365, and user administration • Administer virtualization platforms, including VMware environments • Serve as an escalation point for complex support issues • Investigate and resolve server, network, application, and endpoint-related problems • Perform root cause analysis and recommend permanent solutions • Support patching, upgrades, and maintenance activities • Assist with vulnerability remediation and cybersecurity initiatives • Support multi-factor authentication, endpoint security, and identity management • Coordinate with cybersecurity partners and internal security teams • Ensure systems follow security best practices and compliance requirements • Use RMM, documentation, and monitoring platforms to proactively identify issues • Develop PowerShell scripts and automation solutions to improve efficiency • Track trends and recommend infrastructure improvements • Maintain accurate documentation for systems, configurations, and procedures • Communicate with clients regarding technical issues and resolutions • Deliver exceptional customer service while managing multiple priorities • Work closely with engineers, project teams, account managers, and security personnel • Mentor junior technicians and provide technical guidance • Participate in knowledge sharing and continuous improvement initiatives • Serve as a senior technical resource within Nexplay's Managed Services team supporting primarily North American clients

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred • Minimum 5+ years of experience in Help Desk Administration, Systems Administration, Managed Services (MSP) environments, and infrastructure support • Strong experience with Windows Server Administration • Strong experience with Active Directory & Group Policy • Strong experience with Microsoft 365 Administration • Strong experience with Multi-Factor Authentication (MFA) • Strong experience with User & Identity Management • Strong experience with VMware Administration • Strong experience with Patch Management Platforms • Strong experience with Endpoint Security & Vulnerability Remediation • Strong experience with Windows Workstation Support • Strong experience with network troubleshooting • Strong experience with switches, routers, and firewalls • Strong experience with PowerShell scripting • Strong experience with DNS, DHCP, VPN, and TCP/IP • Strong experience with RMM platforms • Experience with one or more of ConnectWise Automate, ConnectWise RMM, ConnectWise Manage, N-able SolarWinds, or ManageEngine • Cloud experience with Microsoft Azure and AWS • Excellent verbal and written English communication • Ability to work independently in a remote environment • Reliable high-speed internet connection • Dedicated and professional home office setup • Ability to work North America business hours when required • MSP experience supporting multiple clients preferred • Hospitality industry IT experience preferred • Cybersecurity exposure preferred • Experience supporting hybrid and cloud-first environments preferred • Certifications such as Microsoft Certified Professional, Azure Administrator Associate, Azure Solutions Architect Expert, Cisco CCNA, CompTIA Network+, CompTIA Security+, or VMware Certifications are nice to have

🏖️ Benefits

• Fully remote work arrangement • Permanent work from home • Dedicated and professional home office setup