AI Solution Strategist

🔥 16 hours ago

🇯🇵 Japan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Operate at the crossroads of AI product strategy, (pre) sales, and customer success • Work with Product Managers, Engineers, and go-to-market teams to define, develop, and launch conversational AI agents for high-volume customer interactions • Serve as a strategic partner to customers, supporting AI initiative evolution, execution, and adoption • Convert business requirements into well-designed, high-performing AI agents • Lead delivery across multiple concurrent complex agentic projects • Bridge technical teams and business stakeholders throughout the development lifecycle • Shape agent behavior through conversational design, product intuition, and performance data • Surface data-driven action items and iterations to improve customer outcomes and internal decision-making

🎯 Requirements

• Bachelor's degree in Computer Science, Information Systems or a related discipline (or demonstrated equivalent experience) • An MBA or similar experience combining technology and business operations is a notable advantage • Proven ability to juggle multiple high-stakes projects at once • History of rallying cross-functional teams toward delivery in demanding environments • Solid grasp of software development fundamentals, product management, and engineering workflows • Enough technical depth to hold your own alongside engineers and PMs • Capable of bridging the gap between ambitious product vision and working AI agents • Experience with conversational design principles and customer experience strategy • Practical understanding of deploying AI that reliably serves real customers at volume • Skilled at using performance data to spot issues, mitigate risks, and iterate toward better outcomes • Sharp written and verbal communication • Ability to distill complex technical detail into clear, actionable language for non-technical audiences • Strong critical thinking and comfort with ambiguity • Ability to align diverse stakeholders and maintain momentum across workstreams

🏖️ Benefits

• Get deeply involved in building and launching AI agents at the leading edge of the industry • Collaborate daily with product and engineering teams pushing the boundaries of enterprise AI at NiCE • Build a distinctive skill set spanning AI strategy, conversational design, and customer operations • Gain expertise that's in high demand and short supply across the market