Portfolio Presales Engineer

🔥 44 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Provide key subject matter expertise within financial crime and compliance. • Engage with prospects and clients to understand technical and functional requirements, from both current and aspirational perspectives. • Position solutions for specific prospect requirements and articulate how value and business benefits can be achieved. • Explain features and benefits of NiCE Actimize solutions in comparison to competitive products. • Deliver product presentations to technical and management personnel and demonstrate Actimize’s differentiation. • Develop relationships with prospects and customers. • Communicate with sales and product management regarding customer needs. • Lead Proof of Concept engagements with the client, sales, and technical presales. • Complete RFIs/RFPs, identify client requirements, and ensure proactive customer communications and satisfaction. • Participate in trade shows, seminars, and other industry events. • Report to the Director, Sales as an individual contributor.

🎯 Requirements

• Experience in a client facing role providing solutions to, or within, the financial services, financial software or enterprise software industries. • Ideally have experience in financial crime solutions • Excellent verbal, written, and interpersonal communication skills • Proven ability to quickly and deeply learn new technologies and clearly communicate their value proposition • Proven track record of solving problems and driving business success and revenue • Consultative and confident, with an ability to thrive in a fast paced, dynamic environment • Experience in gathering requirements, documenting business needs and presenting solutions to a senior audience • Must be willing to travel to customer sites 40%+ • Detailed knowledge of fraud, financial crimes and compliance industry • Experience using or implementing Actimize financial crime products. • Good insight into business value and business case driven solutions • Confidence in AI (NLP, Analytics & Decisioning, Automation, Machine Learning, etc) • Good understanding of statistical data modelling concepts • Experience in enterprise-wide case management

🏖️ Benefits

• Global company environment • Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Internal career opportunities across multiple roles, disciplines, domains, and locations