
5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
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5001 - 10000 employees
Founded 1991
☁️ SaaS
🤖 Artificial Intelligence
📡 Telecommunications
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
• Build an AI-first evangelism practice for NiCE Cognigy • Cover product launches, thought leadership and rapid responses to market developments • Research and assess developments in agentic AI, voice AI and AI tooling • Build AI agents, demos and prototypes with Cognigy, coding agents and vibe coding tools • Partner with Product and NiCE Labs on the roadmap • Translate new capabilities into clear value stories • Write, record and edit video content, including capability clips, launch videos and walkthroughs • Create presentations and present at webinars, conferences, podcasts, and customer and analyst engagements • Engage builder and developer communities through content, live demos and events • Bring community feedback back to Product • Align narratives with Analyst Relations, Competitive Intelligence, PR and Sales Enablement • Provide revenue teams with demo videos, decks and other enablement assets • Report to the Senior Director, Product Marketing
• English at native or near-native level, written and spoken; German is a plus • Based in DACH, ideally Berlin or Düsseldorf; remote within DACH is possible, with travel to events and offices • Proven body of public work created and presented personally, such as YouTube videos, podcast episodes, conference talks, webinars or livestreams • Hands-on experience with agentic building and vibe coding using tools such as Claude Code, Cursor, Lovable or n8n • Comfortable with APIs, integrations and enough code to get things running • Strong technical understanding of AI and SaaS products • Ability to translate technical capabilities into customer value • Ability to move from idea to published, polished content within hours • Excellent storytelling and visual skills • High standard for slides, scripts and video • Confidence presenting to technical and business audiences, live and on camera • Proven ability to own initiatives end to end • Strong stakeholder management skills • Ability to work across product, marketing and sales teams • Must include links to 3–5 examples of content created and personally appeared in; applications without them cannot be considered
• Early access to new products • Real influence over how NiCE Cognigy's story is told • Freedom to shape the evangelism practice • Collaborative and dynamic environment • Strong opportunities for growth and impact • Travel to events and NiCE offices
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