Senior Sales Engineer – AI Agents

🔥 8 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

💸 Sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Partner with the sales team to plan, prepare, and execute complex, strategic enterprise deals across DACH and expansion markets • Lead discovery calls and technical deep dives with enterprise stakeholders to uncover pain points and business requirements • Create and deliver customized product demonstrations and presentations for technical and business audiences • Design and recommend solutions tailored to customer needs, articulating NiCE Cognigy's capabilities and value proposition • Run and support POCs/POVs that prove value in real enterprise environments • Represent NiCE Cognigy through thought leadership at customer events, webinars, trade shows, and marketing activities • Stay ahead of the competitive landscape and deliver technical comparisons against AI Agent and agentic AI platforms • Collaborate with product and internal teams to provide customer feedback and deliver internal enablement • Report to the Director, Sales Engineering • Work as an individual contributor

🎯 Requirements

• Tenured track record in presales, sales engineering, or solution consulting, ideally managing complex enterprise deals end to end • Deep enterprise software background, particularly in contact center (CCaaS) or automation technologies • Hands-on experience presenting AI Agents, agentic AI, conversational AI, and generative AI technologies • Active daily use of LLMs and AI tools, including Claude Code, Cursor, GitHub Copilot, v0, Lovable, Replit Agent, Claude, or ChatGPT • JavaScript programming/scripting experience essential; Java, Python, or similar is a plus • Understanding of contact center technologies including SIP, SBCs, ACD, ASR, and TTS • Experience with conversation, IVR, or chatbot design • Confident, engaging presentation skills, including comfort presenting at customer and industry events • Strong grasp of NLU/NLP, conversational AI technologies, related software, and UI/UX • Ability to translate complex technology into clear business value and build rapport with senior enterprise stakeholders • Excellent communication and cross-functional collaboration skills • Fluent in German and English; additional regional languages are a plus

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Endless internal career opportunities across multiple roles, disciplines, domains, and locations • Opportunity to work at a global, market-disrupting AI-first CX company