Senior Customer Success Manager – SaaS

🕒 July 10

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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node.energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

Energy • SaaS • Renewable Energy

node. energy is a company that provides software solutions for the renewable energy sector. Their platform, opti. node, aids in efficient business management and legal compliance for renewable energy operators, particularly those involved in wind and solar energy projects. node. energy aims to make renewable energy production and sharing accessible and economically viable, supporting various stakeholders from industry to municipalities. They focus on maximizing profitability, legal security, and reducing the administrative burden for professional energy plant operators. Their software solutions include energy management for solar and wind parks, tenant power solutions for commercial properties, and direct energy supply through PPA-as-a-Service without intermediaries. node. energy is committed to sustainability and the transition to green energy, offering tools that streamline these processes.

📋 Description

• Guide new customers through structured onboarding and setup processes in opti.node • Support customers in the commercial operations management of wind and solar parks • Explain how customers can make optimal use of opti.node • Identify customer requirements and additional needs • Maintain regular contact with customers after onboarding • Explain new opti.node features and discuss further opportunities for collaboration • Identify and resolve individual customer challenges • Work closely with Product Management, Product Owners, and Sales • Evaluate customer requirements and specify new features

🎯 Requirements

• Academic background in the energy sector or comparable vocational training • Knowledge of at least one of the following areas: direct marketing, energy trading, energy services, or similar; energy-sector levies and exemptions or reporting obligations; energy-sector processes and workflows involving different market participants, such as grid operators, metering point operators, and suppliers • Experience in Customer Success • Enjoyment of interacting with B2B customers and the ability to empathize with their perspectives • Ability and willingness to solve complex tasks, acquire in-depth knowledge, and understand and critically assess technical processes • Experience with digital tools such as HubSpot, Confluence, Miro, Teams, and proprietary software • Good Excel skills • German at C2 level • Good command of English

🏖️ Benefits

• Permanent employment contract • Competitive salary • 30 days of annual leave • Remote-first culture with offices in Frankfurt am Main and Freiburg • Structured onboarding with a mentor and social buddy • Opportunities to shape the company without rigid processes, hierarchical structures, or outdated technologies • Annual professional development budget • Regular feedback meetings to support individual growth • Optional monthly team days and annual on-site team events • Workation within the EU after the probationary period, in accordance with applicable legal requirements • BahnCard • Job ticket subsidy • Bike leasing • Urban Sports Club/Hansefit membership • Access to nilo.health • Company pension scheme • Meaningful work supporting the transition to renewable energy