Customer Success Manager – SaaS

🔥 11 minutes ago

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node.energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

☁️ SaaS

Energy • SaaS • Renewable Energy

node. energy is a company that provides software solutions for the renewable energy sector. Their platform, opti. node, aids in efficient business management and legal compliance for renewable energy operators, particularly those involved in wind and solar energy projects. node. energy aims to make renewable energy production and sharing accessible and economically viable, supporting various stakeholders from industry to municipalities. They focus on maximizing profitability, legal security, and reducing the administrative burden for professional energy plant operators. Their software solutions include energy management for solar and wind parks, tenant power solutions for commercial properties, and direct energy supply through PPA-as-a-Service without intermediaries. node. energy is committed to sustainability and the transition to green energy, offering tools that streamline these processes.

📋 Description

• Organize and deliver the ideal onboarding experience for new customers • Manage relationships with customers in commercial operations management for wind and solar farms • Provide guidance on the optimal use of opti.node • Maintain regular contact with customers after onboarding • Identify individual challenges and develop tailored solutions • Collaborate closely with Product Management, Product Owners, and the Sales team

🎯 Requirements

• Degree in energy economics or a comparable qualification • Knowledge of energy-related levies & privileges or reporting obligations • Experience in energy consulting, energy trading, energy services, or a similar field • Understanding of energy-sector processes and workflows • Experience in Customer Success • Enjoy interacting with B2B customers • Enjoy solving complex problems • Comfortable using digital tools (HubSpot, Confluence, Miro, Microsoft Teams) • Strong Excel skills • Fluent German (C2) and good command of English

🏖️ Benefits

• 30 days of vacation per year • Permanent (open-ended) employment contract • Sustainable and flexible working arrangements • Annual professional development budget • Monthly team days and annual team events • Workation: option to work temporarily within the EU • BahnCard • Subsidized job ticket • Bike leasing • Urban Sports Club / Hansefit membership