DACH Enterprise Customer Success Manager

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ControlUp

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

ControlUp is a global technology company specializing in digital employee experience (DEX) platforms. It provides IT teams with real-time visibility, actionable insights, and automated remediation tools to enhance the digital workplace. ControlUp's solutions cover end-to-end visibility, monitoring for VDI & DaaS, patch management, and risk mitigation across various desktop environments and applications, aiming to optimize IT operations and improve user experience.

📋 Description

• Manage the full lifecycle of a portfolio of enterprise customers. • Proactively identify and monitor account risk — including signals related to adoption gaps, disengaged stakeholders, unresolved issues, or environment instability — and take clear ownership of escalating and driving mitigation. • Identify when customers are underutilizing capabilities that would meaningfully advance their stated goals, and guide them toward fuller adoption. • Build and maintain close relationships with senior IT professionals managing highly complex environments and be their trusted advisor. • Through a consultative approach, guide your customers through how to optimize their experience with ControlUp, to get the highest ROI. • Work closely with sales, marketing, product, and other departments on customer requirements. • Be a customer advocate and the voice of the customer within ControlUp. • Build and maintain a stakeholder map for each account; proactively ensure that the value customers are realizing with ControlUp is being actively surfaced and communicated to the decision-makers, sponsors, and executive stakeholders who need to see it — not just day-to-day users. • Understand customer use cases and work processes to provide the best guidance on how to optimize product usage and unlock the most value. • Some travel required

🎯 Requirements

• Native German speaker with excellent communication skills. • High-level fluency in English (both written and spoken); other languages are a plus. • Experience in an EUC or similar software company (Ideally startup / SaaS experience) • Critical thinker, generally curious, problem solver • Proven experience in building multi-threaded stakeholder relationships in Fortune 100 companies • Positive attitude and very customer-centric; always willing to put the customers' needs first. • Strong written and verbal communication skills; ability to translate product usage and technical outcomes into business value narratives that resonate with executive and business stakeholders — not just technical audiences • Excellent organization, note-taking, project management, and time management skills • Exceptional attention to detail, accuracy, proactivity, and the ability to anticipate needs. • Experience with Outreach.io, Chorus, Salesforce, Slack, Splunk, Zoom, Clari, Confluence, and/or EverAfter. • Working knowledge of VDI – Citrix \ VMware virtualization solutions. • Previous experience in SaaS and/or IT space. • Experience with the German C5 certification process is a huge plus. • Experience with the MEDDICC/MEDDPICC framework

🏖️ Benefits

• Global, Not Isolated: You’ll work with a diverse team spanning the US, EMEA, and Israel. We’re known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person. • Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment. • Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.