Customer Success Manager

🕒 April 16

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HENRICHSEN Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

HENRICHSEN Group is a family-owned German IT group with over 40 years’ experience that helps companies digitally transform and automate their finance and procurement-related business processes. The group develops and implements SAP Purchase-to-Pay solutions, invoice and enterprise content management automation (including AI-assisted workflows), finance/accounting software (Diamant®), and procurement applications (Meplato), and also provides IT systems and services to ensure secure, scalable operations. HENRICHSEN emphasizes measurable ROI, sustainability (CO₂ and resource savings) and long-term partnerships with enterprise customers.

📋 Description

• Ownership of existing accounts: Manage your own portfolio of existing customers and build long-term, trust-based relationships • Cross-sell & Upsell: Cross-selling and upselling of SAP-integrated finance solutions and participation in targeted sales campaigns • Sales cycle ownership: Independently manage the entire sales cycle — from first contact through business case and effort estimation to proposal, negotiation and closing • Customer support during technology transitions: Guide our customers through technological change and demonstrate enthusiasm for cloud, AI-driven processes and new SAP technologies • Shaping the portfolio through market feedback: Actively contribute to our portfolio by capturing market and customer feedback and identifying trends • Stakeholder management: Build sustainable relationships at decision-maker level and work closely with our internal winning teams as well as Business Solution Sales • Procurement and logistics customer meetings & event presence: Facilitate workshops and presentations and represent the company at customer and industry events

🎯 Requirements

• Several years of experience in B2B account management or customer success, ideally in an SAP or IT environment • Strong consulting and analytical skills to evaluate customer processes and derive clear recommendations • Proven sales capability, including cross-/upselling and managing complete sales cycles • Technologically savvy, especially regarding cloud architectures, AI-driven processes and SAP technologies • Confident in stakeholder management at C-level and in building long-term customer relationships • Excellent communication and presentation skills • Structured, reliable and independent working style • Team-oriented with strong execution skills • Willingness to learn and adapt to change

🏖️ Benefits

• Established portfolio: Successful products and solutions • Freedom to shape your role: Responsibility for your own customers and active involvement in processes, solutions and strategies • High autonomy: Short decision-making paths, direct access to specialist departments and significant personal responsibility • Modern technology environment: Sales of solutions related to cloud, AI and modern SAP architectures • Professional development: In-house training and an individual training budget • Strong team: Close collaboration between consulting, sales, project, product and service teams • Flexible work environment: Trust-based working hours, remote work and modern equipment • Structured onboarding: Individual induction through a mentorship model • Innovative, growing company with development prospects in a dynamic, expanding market