Customer Success Manager

🕒 June 20

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HENRICHSEN Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1982

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

HENRICHSEN Group is a family-owned German IT group with over 40 years’ experience that helps companies digitally transform and automate their finance and procurement-related business processes. The group develops and implements SAP Purchase-to-Pay solutions, invoice and enterprise content management automation (including AI-assisted workflows), finance/accounting software (Diamant®), and procurement applications (Meplato), and also provides IT systems and services to ensure secure, scalable operations. HENRICHSEN emphasizes measurable ROI, sustainability (CO₂ and resource savings) and long-term partnerships with enterprise customers.

📋 Description

• Account ownership for existing customers: Manage your own portfolio of existing customers and build long-term, trust-based relationships • Cross-selling & upselling: Cross-sell and upsell SAP-integrated finance solutions and contribute to targeted sales campaigns • Sales cycle management: Independently manage the entire sales cycle — from initial contact through business case and effort estimation to proposal, negotiation, and closing • Results responsibility & pipeline management: You are accountable for achieving your personal order intake targets (AE quota) within your customer base • Customer guidance during technology change: Support customers through technological changes and demonstrate enthusiasm for cloud, AI-enabled processes, and new SAP technologies • Shaping the portfolio through market feedback: Actively influence our portfolio by capturing market and customer feedback and identifying trends • Stakeholder management: Build sustainable relationships at decision-maker level; work closely with our internal Winning Teams as well as Business Solution Sales, Procurement, and Logistics • Customer meetings & event presence: Facilitate workshops, deliver presentations, and represent the company at customer and industry events

🎯 Requirements

• Several years of experience in B2B account management or customer success, preferably in an SAP or IT environment • Strong consulting and analytical skills to assess customer processes and derive clear recommendations • Proven sales strength with demonstrable experience and successes in cross- and upselling, and confidently managing complete sales cycles • Technology affinity, especially for cloud architectures, AI-enabled processes, and SAP technologies • Confident in stakeholder management at C-level and in building long-term customer relationships • Excellent communication and presentation skills • Structured, reliable, and independent working style • Team-oriented with strong execution skills • Willingness to learn and adapt to change

🏖️ Benefits

• Established portfolio: Successful products and solutions • Scope to shape your role: Responsibility for your own customers and active involvement in processes, solutions, and strategies • High autonomy: Short decision-making paths, direct access to business units, and significant personal responsibility • Modern technology environment: Selling solutions around cloud, AI, and modern SAP architectures • Professional development: In-house training and an individual training budget • Strong team: Close collaboration across consulting, sales, project, product, and service teams • Flexible work environment: Trust-based working hours, mobile work options, and modern equipment • Structured onboarding: Individual induction using a mentorship model • Innovative, growing company with development prospects in a dynamically expanding market