Senior Customer Success Manager

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Lingoda GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

👥 B2C

Education • B2C

Lingoda GmbH is a leading online language school offering live, interactive classes 24/7 for a range of languages including German, English, Business English, French, Spanish, and Italian. With engaging small group sessions and one-on-one opportunities, Lingoda provides personalized feedback from native-level teachers to enhance the learning experience. The company's structured curriculum focuses on practical conversation skills, grammar, and vocabulary expansion, catering to different learning speeds and objectives with programs like Lingoda Sprint, Flex, and Teams. Lingoda's approach ensures flexibility and convenience, making it an ideal choice for language learners worldwide.

📋 Description

• Independently close smaller deals and manage them in Hubspot • Support Key Account Managers on larger deals and enterprise customers • Assist in structuring deals and ensuring smooth internal coordination • Act as an operational backbone during complex sales processes • Manage and respond to inbound customer requests via email (ticket-like workflow) • Ensure a seamless onboarding experience for new customers • Own the end-to-end customer journey from contract closing to successful course start • Build and improve processes where none exist yet • Identify gaps, inefficiencies, and friction points in the customer journey • Develop scalable solutions to support future growth

🎯 Requirements

• Several years of experience in Customer Success, Sales Operations, or a similar role • Fluent in German and English • Strong sense of ownership and ability to work independently in ambiguous environments • Hands-on mentality with a willingness to dive into operational work • Strong experience with HubSpot • Structured thinking combined with a strong customer focus and communication skills

🏖️ Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda! • Company events and colleagues who are always happy to socialise + budgets towards team building events! • An inclusive environment with great team spirit and passion for languages • A well-structured and exciting onboarding process to set you up for success! • The possibility to work remotely from your home or in the office located in the heart of Berlin • Learning & development opportunities • Free access to our language classes • Mental Health programs • Corporate benefits & pension funds • 30 vacation days per year • Free snacks & drinks at the office • The modern hardware necessary for your work (n/a for freelancers) • Flexible working hours