Customer Success Manager

🔥 5 minutes ago

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS • Marketing • Analytics

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Serve as client advocate in all respects of the Singular product, project managing customer onboarding, and overseeing technical solution delivery to ensure proper implementation. • Regularly meet and engage customers to understand how they use the platform and provide training, guidance, and insights to increase engagement and retention. • Consistently meet or exceed customer retention goals and success metrics. • Work closely with internal teams on escalation and resolution of critical customer issues. • Become a trusted advisor to customers, deeply understanding their needs and helping solve or simplify pain points through Singular’s product. • Identify incremental revenue opportunities and lead regular QBRs (virtual and, where relevant, onsite).

🎯 Requirements

• 3+ years of professional experience in a SaaS-based environment in client services, customer success, or account management. • Prior experience leading technical implementations and managing technical relationships with large companies—experience in mobile user acquisition or mobile product roles is a strong plus. • Strong understanding of the mobile marketing ecosystem (MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics companies). • Proven track record as a top performer in a customer success or account management role. • Strong passion for customer-facing roles and complex technology environments. • Excellent communication, presentation, and interpersonal skills. • Self-starter mindset with the ability to thrive in a fast-paced, global environment. • Positive, 'can-do' attitude.

🏖️ Benefits

• Health insurance • Professional development opportunities