Customer Success & Operations Specialist – SaaS

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DigitalCheckIn

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

<DigitalCheckIn> DigitalCheckIn is a GDPR-compliant SaaS platform that digitizes and secures attendance tracking for education providers, schools, and companies. Participants check in/out via a mobile app by scanning QR codes (with optional checkpoint tablets), while administrators access reporting, exports, and integrations (REST API). The service reduces administrative overhead, produces tamper-evident attendance records stored on ISO/IEC 27001-certified servers in Germany, and includes onboarding and support services.

📋 Description

• Own end-to-end customer support for our DigitalCheckIn product • Conduct onboarding sessions, product walkthroughs, and short trainings • Analyze and resolve customer issues via email, phone, and screenshare • Develop smart help and onboarding processes to help customers achieve success faster • Create and maintain FAQs, help materials, and knowledge base content • Identify recurring issues and proactively initiate improvements • Systematically collect customer feedback and work closely with Development and Product teams • Test new features from an end-user perspective • Help shape and optimize our customer success processes

🎯 Requirements

• Some experience in Customer Success, support, or a SaaS/software environment • Excellent verbal and written communication skills • Structured, independent, and reliable working style • Basic technical understanding of web applications (no coding required) • Willingness to take responsibility and actively drive initiatives forward • Customer-focused and process-minded • Comfortable working in a dynamic startup environment • Plus: Experience with SaaS products • Plus: Experience with digital processes or training • Plus: Interest in product improvement and digitalization

🏖️ Benefits

• High level of ownership and real scope to shape your role • Direct impact on customer satisfaction, processes, and product development • Close collaboration with founders, development, and product teams • Flexible working hours • Remote, hybrid, or office-based working models available • Modern SaaS environment & top-tier equipment • 30 days of vacation (pro-rated) • Drinks, snacks & regular team breakfasts