Customer Success Technical Advisor

Job not on LinkedIn

🕒 June 2

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Trend Micro Europe

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

The official LinkedIn page for Trend Micro Europe.

📋 Description

• Act as the primary technical voice post-deployment, ensuring customers achieve measurable cybersecurity resilience. • Contribute technical milestones to the broader Customer Success Plan for platform adoption and version upgrades. • Conduct regular architectural reviews and configuration audits to ensure full utilization of the TrendAI platform. • Guide clients through a structured onboarding and deployment process for rapid time-to-value. • Design and deliver workshops and

🎯 Requirements

• Fluent in both written and spoken German and English. • 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field. • Strong knowledge of security frameworks (NIST, MITRE ATT&CK), SIEM/SOC operations, and endpoint/network defense technologies. • Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP). • Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders. • Highly process-oriented with a passion for digital organization, documentation, and technical reporting. • Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred. • Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development