Customer Success Manager

🕒 May 26

🇩🇪 Germany – Remote

💵 €125k - €156.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Syndigo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Syndigo is a leading cloud-native company specialized in content and data lifecycle management solutions. The company focuses on providing a comprehensive platform for Master Data Management (MDM), Product Information Management (PIM), and Digital Asset Management (DAM) to help organizations manage data efficiently and optimize their product content. Syndigo serves a wide range of industries including retail, automotive, healthcare, and more, supporting enterprises to enhance customer engagement and streamline operations. With more than 14,000 clients globally, Syndigo aims to deliver exceptional experiences by integrating analytics throughout the product lifecycle, ensuring the highest quality of data governance, content delivery, and feedback optimization.

📋 Description

• Own and drive gross revenue retention and net revenue retention across the Brands customer base • Establish renewal-readiness and risk-management frameworks • Identify churn and downsell risks and lead mitigation plans • Partner with Account Executives on renewals and expansion • Build and scale the customer advocacy programme, including references, case studies, executive sponsorship, and event participation • Develop senior-level relationships with key customer stakeholders • Act as executive sponsor for strategic accounts • Represent customer voice internally • Ensure post-go-live adoption, engagement, and value realization • Oversee success plans, health scoring, QBRs, and executive reviews • Lead, coach, and develop Customer Success Managers • Define goals, responsibilities, and KPIs aligned to retention, growth, and advocacy • Build a high-performance Customer Success culture • Hire, retain, and develop Customer Success talent • Partner with Sales, Product, and Support to ensure a seamless customer experience • Provide structured feedback to Product • Serve as senior escalation point for high-impact customer situations • Deliver executive-level reporting on retention, expansion, account health, risk, adoption, usage trends, and customer advocacy pipeline • Ensure Customer Success metrics are commercially relevant, actionable, and outcome-focused

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Management, or equivalent experience • 4–5 years in Customer Success leadership roles, preferably within B2B SaaS • Proven track record of driving retention, expansion, and customer advocacy • Experience leading and scaling Customer Success teams • Strong commercial acumen with hands-on experience supporting renewals and upsell motions • Data-driven mindset with ability to interpret customer health, usage, and financial metrics • Strong people-leadership and stakeholder-management skills • Executive-level written and oral communication skills • Comfortable operating in a fast-paced, outcome-driven environment • Willingness to travel approximately 15–25%

🏖️ Benefits

• Generous paid time off • Health coverage tailored to local markets • Retirement plans tailored to local markets • Tuition reimbursement • Donation matching • Volunteer time off • Referral bonuses • Flexible perks such as Flex Fridays • Commission eligibility (separate from base salary)