Hypatos
51 - 200 employees
🤖 Artificial Intelligence
🏢 Enterprise
💸 Finance
💰 Series A on 2022-01
Artificial Intelligence • Enterprise • Finance
Hypatos is a company specializing in AI-powered document processing automation. Its platform enhances efficiency by deploying AI agents that handle transactional documents, increasing speed and accuracy while reducing the need for manual intervention. The company offers solutions for various business processes such as accounts payable, travel expenses, and order processing. Hypatos integrates with major systems like SAP and Microsoft, ensuring quick deployment and seamless operation. The platform's capabilities allow businesses to achieve high levels of automation, significantly lowering operational costs and reducing errors.
Senior Customer Success Manager, Fluent German
🕒 June 1
🗣️🇩🇪 German Required
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Hypatos
51 - 200 employees
🤖 Artificial Intelligence
🏢 Enterprise
💸 Finance
💰 Series A on 2022-01
Artificial Intelligence • Enterprise • Finance
Hypatos is a company specializing in AI-powered document processing automation. Its platform enhances efficiency by deploying AI agents that handle transactional documents, increasing speed and accuracy while reducing the need for manual intervention. The company offers solutions for various business processes such as accounts payable, travel expenses, and order processing. Hypatos integrates with major systems like SAP and Microsoft, ensuring quick deployment and seamless operation. The platform's capabilities allow businesses to achieve high levels of automation, significantly lowering operational costs and reducing errors.
📋 Description
• Build trusted relationships with executives and senior stakeholders • Develop and implement success plans that drive adoption, retention, and customer value • Conduct executive and business reviews, present outcomes, and derive actionable recommendations • Identify cross-sell and upsell opportunities that support expansion and growth • Develop playbooks, best practices, and processes to elevate Customer Success management at Hypatos • Relay insights and feedback to Product, Engineering, and Marketing
🎯 Requirements
• University degree in a relevant field or equivalent practical experience • 3-4 years of experience in Customer Success, Account Management, or Consulting – ideally in SaaS or AI environments • Proven track record in building and implementing customer success processes, playbooks, and strategies • Strong understanding of adoption and retention metrics as well as customer lifecycle management • Experience with enterprise SaaS deployments or digital transformation projects • Fluent English and German are required
🏖️ Benefits
• Personal professional development budget • Meal allowance • Sports activities • Complimentary beverages (including beer)
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