Customer Success Manager – III

🕒 3 days ago

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SPS Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

🛒 Retail

💰 $7.5M Series unknown on 2007-06

SaaS • B2B • Retail

SPS Commerce is a SaaS company that operates an intelligent supply chain network connecting retailers, brands, manufacturers, distributors, and logistics providers. It provides cloud-based EDI/B2B data connectivity, APIs, order and fulfillment orchestration, analytics, and embedded AI (SPS MAX) to automate workflows, ensure compliance, onboard trading partners, and improve retail supply chain performance and visibility.

📋 Description

• Develop and maintain long-term customer relationships as the leader of the ongoing account team for customers based throughout Europe • Build and maintain relationships at the executive level, both with the customer and within SPS • Increase customer lifetime value by monitoring customer trading partner onboarding, additions and adoption • Lead regular business reviews (e.g., QBRs/EBRs) with clear outcomes and next steps • Identify opportunities to expand customer value (cross-sell, upsell, adoption growth) • Maximize customer lifetime value by aligning with customer to understand their business goals and objectives, creating and managing plans for how SPS and customers achieve that value • Ensure on-time delivery of products or services per sales contract and provide product feedback to management or development teams • Accountable for 20-25 accounts in portfolio at any given time which is a portfolio of mid-market and large enterprise accounts • Lead change management events • Communicate effectively with multiple levels of both SPS and the customer, adjusting the message to the audience • Serve as the go-to person within SPS and the customer organization for general status and updates • Monitor and facilitate the customer’s adoption of SPS product features and functions in relation to the customer's overall business needs

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting, ideally in SaaS or technology • Excellent verbal and written communication skills in German and English • Proven ability to manage mid-market and enterprise customers • Proven success collaborating and building strong relationships with customers • Experience working closely with C-level / SVP-level executives for customers and executing executive business reviews • Strong presentation skills • Excellent organization and time management skills • Experience with complex, multi-stakeholder environments • Ability to quickly assess and reassess priorities in a changing environment • Strong listening skills with a thoughtful approach to addressing customer pain points • Proven ability to manage customer escalations and drive to desired outcome

🏖️ Benefits

• Comprehensive benefits package designed to support employees’ health, well-being, and financial security