Clinical Customer Success Manager/MTRA

🕒 June 3

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AIRS Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🧬 Biotechnology

Healthcare Insurance • Artificial Intelligence • Biotechnology

AIRS Medical is a company specializing in innovative MRI solutions with its flagship product SwiftMR™, which leverages artificial intelligence and robotics to enhance MRI scan speed and accuracy. Their technology is FDA 510(k)-cleared, allowing substantial reductions in scan time while maintaining high-quality imaging. AIRS Medical has proven its prowess in the fastMRI Challenges, enhancing accelerated brain scans. The company is at the forefront of improving MRI diagnostics through deep learning-based image reconstruction, actively contributing to the field of preventative healthcare. Headquartered in South Korea, AIRS Medical is extending its influence globally, providing solutions that significantly advance MRI efficiency and diagnostic performance.

📋 Description

• Drive business value for customers through the use of SwiftMR • Engage with customers to provide best practices to maximize the value of our solution • Install and configure the MRI enhancement solution at new customer sites • Provide comprehensive training to customers on product usage • Address and resolve inquiries related to product performance, image quality, and usage • Educate channel partners on product installation and best practices • Work closely with Head of Customer Success and Business Development Managers • Align with the Product Operations team based in Seoul HQ

🎯 Requirements

• A BA/BS degree, radiographer qualification, or equivalent professional experience • 2+ years as an MRI Application Specialist or Engineer, with expertise in MRI protocol optimization, preferably in a clinical setting. • Proven ability to troubleshoot and resolve complex technical issues, particularly related to MRI image quality. • Interest in IT, with a willingness to learn about network and software troubleshooting. • Demonstrated responsibility and proactiveness in addressing urgent customer inquiries and collaborating with team members to resolve issues. • Strong verbal and written communication skills in English; proficiency in German is a significant advantage. • Passion for staying updated on new technologies and leveraging this knowledge to deliver exceptional customer value. • An open-minded and creative individual, well-suited to an innovative scale-up environment with the flexibility to adapt to evolving needs. • Availability to travel primarily within the DACH region, with occasional trips to other EMEA locations and South Korea.

🏖️ Benefits

• Work type: Full time under EOR • Work from home, with occasional business travel • Collaborate with team members around the country and the world • Paid Time Off (30 days) • Onboarding gifts and home office supplies • Training & Development